Information Technology Support Assistant

ADSS · Abu Dhabi Emirate, United Arab Emirates

About the job

*No Recruitment Agencies.*

ADSS is a successful retail and institutional brokerage based in Abu Dhabi. The company is currently undergoing a multi-year transformation to become a fast growing, purpose-led, data-driven enterprise that delivers market-leading personalized content, propositions and experiences to traders. To reinforce client-centricity the company structure, technology and operations are being redesigned alongside the crafting of a high-performance culture underpinned by The ADSS Way. The objective is for ADSS to become a dynamic and innovative, trusted market leader as measured by feedback from clients, talent, shareholders and competitors.


  • Support primarily Abu Dhabi office users, remote working users and visitors as well as resolve technical issues.
  • Installing and configuring computers (Thin clients, VDIs, WVDs, Laptops and physical machines).
  • Picking up requests/calls and help resolving issues over phone, following up with users.
  • Responding in a timely manner to requests and incidents.
  • Providing technical support across the company (Physically and remotely).
  • Setting up accounts for new users.
  • Office 365 management.
  • Frequently check the ticketing system – Service desk portal for incoming requests; vet requests thoroughly, then evaluate and route them to the corresponding team.
  • Responsible for IT Asset management inventory (software, hardware, and stock upkeep) for Abu Dhabi office.
  • Responsible for the support and regular maintenance of Abu Dhabi telephony system and voice recording.
  • Maintain a virus free and secured network by ensuring that all machines are installed and updated with Antivirus software and patterns.
  • Maintaining, Monitoring and Conducting electrical safety checks on computer equipment.
  • Follow ITIL Service Management Practices and adhere to relevant procedures and tools for the same.
  • Any other duties assigned by the Line Manager.


  • 3 years of experience in a similar role.
  • Good communication skills.
  • Time Management.
  • Strong troubleshooting, problem solving and analytical skills.
  • Resilient, driven and ambitious.
  • Willing to participate and work on weekends as needed.


We exist to help our clients become better traders. We obsess about improving the opportunities and experiences we offer to clients and their ability to achieve positive outcomes.

We set the pace on innovation by unlocking potential. Speed matters, so we think and act with urgency. We are relentless in staying at the forefront of the market and clients’ minds. To do this we hire and develop the best and we invest for the long term.

We achieve trust through collaboration and accountability. We are better by working together openly and transparently across the company, and we take responsibility for what we say and do.

We positively impact the world in which we all live. We are proud of what we do, we insist on the highest standards and inspire others to achieve their goals. We live to our values.

Information Technology Support Assistant | ADSS


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