IT Support
Location -Dubai
Full job description
RESPONSIBILITIES:
· Experience in installing, configuring, and troubleshooting all common software like Office 365, Adobe products, and antivirus programs.
· Strong familiarity with Microsoft OneDrive, SharePoint, Office 365, and other tools within the Microsoft ecosystem, with a demonstrated ability to navigate and optimize workflows in a Microsoft environment, including Active Directory, Teams, and Azure-based services.
· Provide comprehensive support for Windows 10 and 11 systems, including installation, troubleshooting, and backup management for internal staff.
· Efficiently diagnose and resolve laptop issues remotely using trusted remote support tools.
· Proficient in delivering hardware and software solutions, deploying Windows Server (2016, 2019, 2022), and managing virtualization platforms such as VMware and Hyper-V.
· Skilled in network configuration and troubleshooting with knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and firewalls.
· Experienced in setting up and configuring hardware, software, network, and local printers, managing print servers, drivers, and print queues.
· Skilled in managing IT assets, including hardware, software, licenses, and peripherals, ensuring accurate inventory, audits, procurement, and asset lifecycle management.
· Ability to test and evaluate new technologies to enhance IT operations.
SKILLS AND EXPERIENCE REQUIRED
· Good analytical skills and attention to detail
· Perfect communication in English is a must
· Certification in the IT field will be advantageous
· At least 2 years’ experience in IT support, desktop support, or a similar role.
EDUCATION: Degree/Diploma in computer science or information technology.
Job Type: Full-time
Pay: From AED 4,000 per month
Tech Support Engineer (Male + Hindi Speaker)
In this role, you will be responsible for overseeing the technical infrastructure, ensuring system stability, performance and scalability. You will play a crucial role in managing operations, resolving technical issues, collaborating across departments to implement solutions that align with business goals.
Responsibilities
- Acting as the key person in remote troubleshooting and resolution of customer reported hardware and software solutions issues involving visits to client locations.
- Answering inquiries/tickets and perform first and second line support.
- Conducting professional and empathetic conversations with customers to gather information, troubleshoot and resolve their obstacles.
- Assisting teams during commercial discussions, customer onboarding, solution configuration stage and other activities.
- Performing proactive monitoring and acting on it to prevent or minimize impact to customers.
- Working scheduled shifts to ensure necessary support coverage
Qualifications
- Fresher Preferred
- Immediate Joiners Preferred
- B.Tech in Computer Science or IT.
- Strong technical mindset, with the ability to pick up and understand new systems and technologies quickly
- Strong English verbal and written communication skills
Job Types: Full-time, Permanent
Pay: AED2,500.00 – AED3,000.00 per month
IT Support
Artiflex Information Technology LLC is seeking an experienced and motivated Technical Engineer to join our dynamic team. The ideal candidate will have a strong background in IT systems, networks, and troubleshooting, with a passion for delivering high-quality service to clients.
Location: Dubai, United Arab Emirates
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: AED3,000.00 – AED4,000.00 per month
Experience:
Sophos,fortinet firewall implementation from scratch.: 1 year (Required)
IT Administrator
IT ADMINISTRATOR
Key Responsibilities:
Technical Support & Troubleshooting
Provide hardware/software support to end-users
Troubleshoot desktop, laptop, printer, and mobile issues
Set up and configure devices and peripherals
System Administration
Install, configure, and maintain systems and software
Manage user accounts and permissions
Network Management
Support LAN, WAN, Wi-Fi
Monitor and troubleshoot network issues
Security & Data Protection
Maintain cybersecurity policies and tools
Perform regular backups and ensure data recovery readiness
Enforce access control and IT compliance standards
IT Inventory & Asset Management
Maintain hardware/software inventory
Recommend system upgrades
Documentation & Support
Maintain IT documentation and records
Train users on IT systems and policies
Assist with onboarding/offboarding IT setup
Requirements:
Proven experience in IT support or systems administration
Knowledge of Windows, networking, and security tools
Strong troubleshooting and communication skills
Have knowledge in Ecommerce- prefferred
Send your CV to:
hr@artindistribution.com
L1 – IT Support Engineer
Level 1 IT Helpdesk Support Engineer Job Summary:
We are seeking a dedicated and customer-focused Level 1 IT Helpdesk Support Engineer to join our IT support team. Serving as the first point of contact for end users experiencing technical issues, this role is responsible for providing prompt, professional, and effective assistance both remotely and on-site. The IT Support Engineer will coordinate incoming support requests received through the service desk tool, email, or phone, assisting with the categorization, prioritization, and assignment of tickets to the appropriate teams or personnel. The ideal candidate will have strong troubleshooting skills, excellent communication, and a solid understanding of IT systems and support processes.
Key Responsibilities:
- Provide first-level technical support via phone, email, chat, remote or in person.
- Log, categorize, and track support tickets using the ITSM/Helpdesk ticketing system are resolved within SLA.
- Troubleshoot and resolve basic hardware, software, and network issues on Windows/macOS platforms.
- Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
- Excellent knowledge on MS Windows 10 & 11 operating system. Installation & troubleshooting
- Support MS Office 365 applications, email configuration on PC & Mobile devices.
- Hands-on working Knowledge on active directory operations such as user creations, dns record updates, DHCP record Updates, directory time and replication health check.
- Escalate unresolved issues to Level 2 or Level 3 support teams as necessary.
- Follow up on open incidents to ensure timely resolution and user satisfaction.
- Maintain documentation of known issues and solutions in the knowledge base.
- Support onboarding and offboarding processes for new and departing users.
- Adhere to IT policies, procedures, and security standards. Hands-on troubleshooting knowledge of LAN/WAN issues.
- Knowledge of various Antivirus systems.
- Ability to work with in-house applications.
- Pass on any feedback or suggestions by users to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Ability to handle management & C-Level users.
Qualifications:
- Bachelor’s or master’s degree in computer science or equivalent qualification
- 4 to 5 years of experience in a helpdesk or technical support role. (Preferably in the Health Care Sector)
- Excellent verbal and written communication skills in English
- Ability to work independently and as part of a team.
- Provide excellent customer service by effectively communicating solutions and maintaining a professional tone
- MCSE / MCP / MCSA / CCNA / ITIL Foundation certification is a plus.
Preferred Tools and Technologies:
Antivirus and endpoint protection tools (e.g., Symantec, Bitdefender, CrowdStrike).
Ticketing systems such as ServiceNow, Freshservice, Zendesk, or Jira Service Desk.
Remote support tools like AnyDesk, TeamViewer, or Microsoft Remote Desktop.
Microsoft Exchange, SharePoint, OneDrive, and Teams support.
IT Specialist
IT Specialist in hotel management is responsible for maintaining and troubleshooting the technological infrastructure of a hotel. This includes managing hardware, software, networks, CCTV, and user support, ensuring smooth operation of the hotel’s systems and supporting both staff and guests. Indeed details some of the core responsibilities.
Key Responsibilities:
- Technical Support: Providing first-level support to staff and guests for hardware, software, and network issues.
- System Administration: Managing and maintaining servers, databases, and network infrastructure.
- Hardware and Software Management: Installing, configuring, and troubleshooting computer systems, peripherals, and software.
- User Training: Educating staff on the use of IT systems and applications.
- Security: Implementing security protocols and ensuring data protection.
- Troubleshooting: Diagnosing and resolving technical problems, often under pressure and within a time constraint.
- Network Management: Maintaining and troubleshooting the hotel’s network infrastructure, including internet connectivity and Wi-Fi.
- Vendor Management: Interfacing with external IT vendors for support and maintenance.
- System Updates: Ensuring all systems are up-to-date with the latest software and security patches.
- Documentation: Creating and maintaining documentation for IT systems and procedures.
- Project Participation: Contributing to IT-related projects and initiatives.
- Inventory Management: Managing and tracking the hotel’s IT hardware and software assets.
Essential Skills:
Security Awareness: Understanding of IT security best practices
Technical Proficiency: Strong knowledge of computer hardware, software, networks, and operating systems.
Problem-Solving: Ability to diagnose and resolve technical issues effectively.
Communication Skills: Ability to explain technical concepts to non-technical users.
Customer Service Skills: Ability to provide excellent support to both staff and guests.
Time Management: Ability to prioritize tasks and manage time effectively.
Adaptability: Ability to adapt to changing technologies and situations.
IT Support Engineer
We are seeking a skilled and motivated IT Support Engineer to join our IT team. The ideal candidate will be responsible for maintaining and optimizing our network infrastructure, providing technical support to end-users, and ensuring the smooth operation of IT systems. This role involves troubleshooting, configuring network devices, and collaborating with other IT professionals to deliver excellent service to the organization.
KEY RESPONSIBILITIES:
- Install, configure, and maintain network hardware and software (routers, switches, firewalls, VPNs, etc.) to ensure optimal performance.
- Diagnose and resolve network issues, connectivity problems, and other IT-related technical issues, escalating complex problems as needed.
- Provide timely and effective technical support to end-users, addressing hardware, software, and network-related problems.
- Monitor network traffic and system performance, ensuring reliable service and uptime. Proactively identify and resolve potential issues.
- Maintain accurate records of network configurations, system setups, and troubleshooting steps. Develop and update network diagrams and documentation as needed.
- Implement and maintain network security protocols and best practices, including firewalls, access control, and encryption.
- Assist in the planning and implementation of network upgrades and expansions to improve the organization’s infrastructure.
- Work closely with IT teams to ensure seamless operation and integration of various IT systems across the organization.
- Provide guidance to junior team members and end-users on basic network issues and solutions.
REQUIREMENTS:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience in IT network administration or technical support, preferably in a corporate environment.
- Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.).
- Experience with configuring and troubleshooting network devices (routers, switches, firewalls).
- Familiarity with network monitoring tools and troubleshooting utilities.
- Solid understanding of network security principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work under pressure.
KNOWLEDGE/ EXPERIENCE OF
Cabling – Making cable, Patching Troubleshoot
Windows 10
Install
Troubleshoot
Printer install / Break Fix
Brother
HP
Epson
Kyocera
Basic Troubleshooting
Network Issues
General PC issues, Printers, Scanners,
Software issues iE Office, Office 365, Outlook, Clinical Software (EMIS)
Hardware – Dell, HP
Server knowledge
Hardware – Raid,
Software – OS, AD, Backup, Virtual Environment, DHCP
Network
Switch – Configure, Troubleshoot
