Senior Support Engineer
Major Functions
- Primary responsibility will be to handle support calls from employees of Crescent Petroleum and/or its various affiliate companies.
- This includes hardware (laptops, desktops, smartphones, printers, etc.) and software (Operating System, Applications including but not limited to MSOffice Suite, Mobile Apps, etc.) support.
- Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.
- Will provide Level 2/3 IT support to all users. (must)
- Will work closely with the Senior Systems Engineers and provide administrative support on servers such as SharePoint, File servers, etc. when required.
- Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required.
Primary Duties & Responsibilities
ESSENTIAL FUNCTIONS
User Support Administration
- Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
- Diagnose and resolve technical hardware and software issues.
- Identify and escalate situations as required.
- Perform routine hardware and software installations on desktops, laptops and/or smartphones.
- Troubleshoot Email related issues on client devices.
- Provide Level 2/3 IT support for all users.
- Provide prompt and quick service to users.
- Provide orientation on IT products and technologies in use in the organization to new staff.
- Provide Support and assistant to System Engineers and IT Managers when required in setting up for troubleshooting servers and/or server applications.
Reporting and Working Relationships
- Reports to the Manager, IT Infrastructure.
- Liaises and coordinates with the Senior Systems Engineers to resolve issues/problems facing users
- Liaises with external suppliers to secure IT products and services.
- Exhibits and maintains an excellent relationship with all Crescent staff.
Continuous Improvement of Position
Conduct regular research on contemporary IT practices particularly those related to user devices such as laptops, desktops, smartphones, printers, scanners, etc. Recommend subsequent actions.
Required Minimum Qualification & Experience
- Bachelor’s degree in information technology or equivalent discipline
- 10-12 years’ experience in IT user support or help desk environment.
- Additional Microsoft certifications such as Microsoft Modern Desktop, Microsoft Office Specialist, A+, etc. will be an advantage.
- Experience with Microsoft Office 365 will be an advantage.
- Driving license is a must
Ensure that for every issue that is escalated, he/she follows up with the concerned Senior Systems Engineer so that they are informed on how the issue was resolved. He/she should then be able to handle similar issues themselves in future. In this way they will ensure that they are continuously learning and adding to their experience and skillset.
IT Engineer
Experience: Minimum 10 years
Nationality: Any Nationality
We are seeking a highly skilled and proactive IT Engineer to manage and support IT systems. The ideal candidate will have deep technical expertise across core infrastructure, cloud platforms, virtualization, backup, and cybersecurity tools.
Key Responsibilities:
- Design, deploy, and support Active Directory and Azure Active Directory environments for customers
- Implement and manage cloud infrastructure solutions using Microsoft Azure, Office 365, and AWS
- Deploy and support virtualization platforms (VMware, Nutanix) in customer environments
- Configure and manage backup solutions such as Veeam, Rubrik, and Acronis
- Implement and administer email security solutions including Proofpoint and Fortinet
- Deploy and manage endpoint protection systems using Trend Micro
- Install, configure, and support ManageEngine tools (ServiceDesk Plus, OpManager, etc.)
- Provide technical consultancy, documentation, and knowledge transfer to customers
- Collaborate with pre-sales and project teams for successful project delivery
- Troubleshoot and resolve infrastructure issues during and after implementation
- Stay updated with the latest trends and updates in relevant technologies
Requirements:
- Bachelor’s degree in computer science, Information Technology, or related field
- 10+ years of experience in IT infrastructure and systems engineering
- Strong knowledge of Microsoft technologies, especially Active Directory and Office 365
- Hands-on experience with Azure and AWS
- Proficiency in managing VMware and Nutanix environments
- Experience with storage and enterprise backup tools (Veeam, Rubrik, Acronis)
- Familiarity with email and endpoint security (Proofpoint, Fortinet, Trend Micro)
- Experience with ManageEngine suite
- Strong problem-solving, troubleshooting, and communication skills
- Relevant certifications (e.g., Microsoft, VMware, AWS, Veeam) are a plus
Mandatory Skills:
Nutanix Implementation experience, Veeam Backup, Email Security, VMWare, Active Directory, DNS DHCP
IT Support Specialist
Trustbend Packers & Movers is looking for a skilled and proactive IT Support Specialist to join our team in Dubai. This role is essential in ensuring smooth IT operations, maintaining system efficiency, and providing technical support to staff across various departments. The ideal candidate will have strong troubleshooting skills, a service-oriented mindset, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide first-line technical support to employees for hardware, software, and network issues
- Install, configure, and maintain computer systems, printers, and other IT equipment
- Troubleshoot and resolve IT-related problems in a timely and efficient manner
- Monitor system performance and ensure security protocols are followed
- Assist in setting up user accounts, passwords, and permissions
- Maintain inventory of IT equipment, ensuring proper allocation and tracking
- Support data backup processes and recovery operations
- Coordinate with external vendors for repairs and service requirements
- Provide training and guidance to staff on basic IT procedures and security practices
Requirements
Ability to work independently and manage multiple tasks efficiently
Bachelor’s degree in Information Technology, Computer Science, or related field
Minimum 2 years of IT support experience, preferably in a logistics or corporate environment
Strong knowledge of operating systems, networking, and office productivity tools
Familiarity with cybersecurity practices and data protection measures
Excellent problem-solving skills and attention to detail
Strong communication skills with a customer-service approach
IT Assistant
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an IT Assistant to join the One&Only team at The One&Only Royal Mirage Hotel in Dubai.
With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person and colleagues within the One&Only Resorts, via telephone or from remote location. Aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems and that they are in compliance with One&Only Resorts standards of operations.
Suitable candidate will be reporting directly to the Assistant IT Manager. He/She must be highly qualified and must have at least 2-3 years’ experience in Information Technology in an upscale luxury hospitality industry or five-star hotels. He/She must have a background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Middle East/GCC experience is an advantage.
At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.
Please apply directly through this website and submit your most recent CV.
We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
L1 – IT Support Engineer
Full job description
Technical Knowledge :
- Knowledge and Experience in managing Windows Servers 2012R2, 2016,2019
- Knowledge and Experience in services such as Active Directory, DNS, DHCP
- Knowledge and Experience in managing Microsoft Office 365, Intune, Intune Policies, Azure.
- Knowledge and Experience on Microsoft SharePoint, OneDrive.
- Knowledge and Experience in managing and implementing FortiGate Firewall IPSec, SSL VPN, Firewall Policies.
- Experience in Network domain including Cisco Products, Routing Protocols, Configuration of network devices.
- Knowledge and Experience in managing and implementing Manageable Switches, VLANs, switching, Routing, Routing Protocols BGP.
- Knowledge and Experience CISCO Meraki.
- Working knowledge in Linux Servers.
- Experience in End Point Protection & Security products.
- Administrative Knowledge on telephony systems such as Avaya
Key Responsibilities:
Excellent knowledge on MS Windows 10 operating system Installation & Troubleshooting.
Provide first-level technical support via phone, email, chat, remote or in person.
Log, categorize, and track support tickets using the ITSM/Helpdesk ticketing System and tickets are resolved within SLA.
Troubleshoot and resolve basic hardware, software, and network issues on Windows/macOS platforms.
Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
Senior IT Engineer
Key Responsibilities:
Infrastructure & Systems
- Install, configure, and maintain physical and virtual servers (Windows/Linux).
- Manage enterprise storage systems (SAN/NAS) and perform regular data backups and restorations.
- Monitor and optimize network infrastructure including switches, routers, and wireless access points.
- Implement and manage firewall policies and perimeter security (e.g., Fortinet, Cisco ASA, etc.).
User Support
- Provide Level 1–3 support for desktops, laptops, and end-user software.
- Troubleshoot hardware/software issues across Windows/macOS environments.
- Handle user access management, onboarding/offboarding, and desktop provisioning.
Senior IT Network Engineer
Position: Senior IT Engineer
Location: [Dubai]
Company: Orbit Pix IT
About Us:
Orbit Pix IT is a leading provider of innovative cloud solutions and IT services, specializing in cloud storage, migration, Microsoft cloud services, cloud servers, and more. We are dedicated to delivering cutting-edge technology solutions to meet the diverse needs of our clients.
Position Overview:
We are seeking a highly skilled Senior IT Engineer to join our dynamic team. The ideal candidate will have extensive experience in managing network solutions, firewall configurations, and wireless solutions. You will play a key role in deploying and maintaining server infrastructures while ensuring robust security measures and optimal network performance. A valid UAE driving license is required for this role.
Key Responsibilities:
Compliance: Ensure that all IT systems comply with industry standards and regulations.
Network Management: Design, implement, and manage network solutions to ensure optimal performance and reliability.
Firewall Administration: Configure, monitor, and maintain firewall systems to protect company networks from external threats.
Wireless Solutions: Manage and troubleshoot wireless networks, ensuring strong and stable connectivity across all company locations.
Server Deployment: Oversee the deployment, configuration, and maintenance of server infrastructures, including both physical and virtual servers.
Security Measures: Implement and manage security protocols to safeguard data and network systems.
Technical Support: Provide advanced technical support and troubleshooting for network and server-related issues.
Documentation: Maintain comprehensive documentation of network configurations, system updates, and troubleshooting procedures.
