IT Executive
Roles & Responsibilities
Ensure LAN connectivity, monitor antivirus logs, and maintain network security.
Develop and implement IT strategies that align with the company’s overall business objectives, ensuring technology serves as a catalyst for growth.
Oversee the management of IT infrastructure, including hardware, software, and networks, ensuring optimal performance and security.
Lead and mentor IT teams, fostering a culture of innovation and continuous improvement while encouraging professional development.
Establish and enforce IT policies and procedures to ensure compliance with industry regulations and best practices.
Drive digital transformation initiatives, leveraging emerging technologies to enhance operational efficiency and customer experience.
Manage vendor relationships and negotiate contracts to optimize service delivery and cost-effectiveness.
Monitor IT budgets and expenditures, ensuring financial accountability while identifying opportunities for cost savings.
Evaluate and implement new technologies, ensuring alignment with business needs and risk management strategies.
Collaborate with cross-functional teams to identify technology solutions that support organizational goals and streamline processes.
Act as the primary liaison between IT and executive leadership, communicating technical concepts in a clear and actionable manner.
Provide end-user and remote IT support for desktops, laptops, servers, enterprise applications, telecom systems, and networking equipment.
Deliver high-priority support for VIP users and corporate meetings.
Install, configure, and troubleshoot laptops, peripherals, and software for new joiners.
Provide in-house IT equipment and network support for the Owner and senior management.
Create, manage, and delete user accounts, distribution lists, and security groups in Active Directory.
Administer Microsoft 365, SharePoint, Intune, Mimecast, and Exchange Online (OWA).
Troubleshoot issues related to Microsoft Teams, OneDrive, SharePoint, and the Office suite.
Provide technical support for conference rooms, guests, events, AV setups, projectors, and video conferencing systems.
Monitor IT assets, system performance, backups, and maintain detailed SOP documentation.
Oversee Wi-Fi networks, IP phones, CCTV systems, and printer hardware; coordinate with vendors for maintenance and consumables (e.g., toner supplies).
Manage data backup and recovery processes, ensuring business continuity.
IT Admin
Roles & Responsibilities
- Manage and maintain the company’s network infrastructure, including routers, switches, and firewalls, ensuring optimal performance and security.
- Administer and support server systems (Windows/Linux), including installation, configuration, and troubleshooting, guaranteeing uptime and data integrity.
- Oversee user account management, access control, and security protocols, enforcing policies to protect sensitive company information.
- Provide technical support to end-users, resolving hardware and software issues, and promoting user satisfaction.
Desired Candidate Profile
- Possesses a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Holds certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MCSA, MCSE).
- Demonstrates 3-5 years of hands-on experience in IT administration, with a focus on network and server management.
- Exhibits strong knowledge of Windows and Linux operating systems, networking protocols, and security principles.
IT Support Engineer
Roles & Responsibilities
- Design and implement robust IT infrastructure solutions tailored to meet organizational needs.
- Monitor system performance and troubleshoot issues proactively to minimize downtime and ensure business continuity.
- Collaborate with cross-functional teams to integrate new technologies and enhance existing systems.
- Provide technical support and guidance to end-users, ensuring optimal use of IT resources.
- Evaluate and recommend new software and hardware solutions that align with strategic goals.
- Participate in disaster recovery planning and execution to safeguard critical data and systems.
- Stay updated with emerging technologies and industry trends to drive innovation within the organization.
- Develop and maintain comprehensive documentation for system configurations, processes, and procedures.
- Manage network security by implementing best practices and ensuring compliance with industry standards.
- Conduct regular system audits and assessments to identify areas for improvement and implement necessary upgrades.
Desired Candidate Profile
- 2-5 years of hands-on experience in IT engineering or a similar role, showcasing a track record of successful projects.
- Proficiency in English is essential; additional language skills are a plus for diverse team collaboration.
- Excellent problem-solving abilities and a knack for analytical thinking to tackle complex IT challenges.
- Effective communication skills to articulate technical concepts to non-technical stakeholders.
IT Administrator
Job Description
Roles & Responsibilities
- Manage and maintain network infrastructure, ensuring optimal performance and minimal downtime to support business operations.
- Conduct regular backups and disaster recovery planning to safeguard data integrity and ensure business continuity.
- Implement security measures, including firewalls and data encryption, to protect sensitive information and maintain compliance with regulations.
- Monitor and troubleshoot hardware and software issues, providing timely resolutions to minimize disruptions for users.
- Administer user accounts and permissions, leveraging Active Directory or similar systems to ensure appropriate access controls.
- Collaborate with other IT teams to deploy new systems and applications, ensuring seamless integration and user training.
Desired Candidate Profile
- Bachelor’s degree in Computer Science, Information Technology, or a related field is essential for foundational knowledge.
- Proven experience of 3-5 years in IT administration or a similar role, showcasing hands-on expertise in managing IT infrastructures.
- Strong understanding of network protocols and troubleshooting methodologies to resolve connectivity and performance issues.
- Excellent problem-solving skills combined with the ability to communicate technical concepts to non-technical users effectively.
Roles & Responsibilities
- Diagnose and troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for end-users.
- Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization.
- Provide timely support through various channels, including phone, email, and chat, ensuring a seamless user experience.
- Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting.
Desired Candidate Profile
- Bachelor’s degree in Computer Science, Information Technology, or a related field, demonstrating a solid educational foundation in IT.
- At least 2 years of hands-on experience in an IT support role, showcasing the ability to handle a variety of technical challenges.
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Azure Fundamentals, proving a commitment to professional development.
- Experience in a fast-paced environment, preferably in a corporate or tech-driven industry, indicating adaptability and resilience.
Employment Type
Company Industry
- IT – Hardware & Networking
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Systems Support Engineer
- Help Desk
- User Support
- Customer Service
- Support Technician
- Hardware Maintenance
- IT Support Specialist
- System Administration
