IT Infrastructure Support Engineer
About Agile ManageX Technologies
Agile ManageX Technologies is a premier provider of IT infrastructure services in Dubai and a trusted partner for businesses across the UAE. We deliver secure, scalable, and innovative solutions, including comprehensive IT infrastructure management, robust cybersecurity, and digital transformation services.
Our core expertise includes enterprise IT infrastructure design, cloud-managed IT services, and cybersecurity support. We provide tailored strategies for organizations of all sizes, from startups to large-scale enterprises and government entities across the UAE.
Position Overview
We’re looking for an IT Infrastructure Support Engineer to join our Dubai office.
The selected candidate will be responsible for maintaining the internal IT infrastructure of our Dubai office while also managing client dispatch support across the UAE.
This role requires someone who can handle onsite systems, manage escalated technical issues, and coordinate with field engineers. In the absence of an assigned onsite resource, the engineer will also act as a backup support at client locations when required.
IT Field Support
Proactively resolve software and hardware problems, through on-site support /remote assistance by liaising with central IT support helpdesk within a limited timeframe to ensure client satisfaction.
Liaise with Network engineers to provide suitable network access and any changes in the existing network due to business requirements as per set procedures.
Co-ordinate with suppliers and vendors to resolve issues as per agreed SLA’s.
Assist the team with the implementation of IT business applications across DHRE and provide relevant information for flawless execution during the implementation phase (as and when required).
Collect and gather business information for IT requirements and prepare primary reports for the team.
Contribute to the development of knowledge databases to facilitate the collection and storage of common issues and problems faced by users and their responses for providing a clear picture of the critical issues and recommend solutions for the same.
Maintain accurate and monthly inventory of all company IT equipment and prepare inventory status reports.
Handle preventive repair & maintenance of all IT equipment of DHRE to avoid any breakdown of equipment for the smooth running of the business.
Provide oversight and guidance to the team to resolve ongoing IT operational issues.
Overseeing and reconciliation of email account licenses.
IT Technical Support Engineer
We are looking for a skilled and motivated Technical Support & Installation Engineer to join our team. The ideal candidate will be responsible for installing and configuring door access control systems, CCTV cameras, and IT hardware & software solutions. The role also involves providing product demonstrations for AIDC (Automatic Identification and Data Capture) devices and ensuring excellent customer support and satisfaction.
Key Responsibilities:
Maintain proper documentation of installation reports and service logs
Install and configure door access control systems, CCTV cameras, and network devices.
Set up, troubleshoot, and maintain IT hardware and software solutions.
Conduct product demonstrations for AIDC solutions such as barcode scanners, printers, and related technologies.
Perform on-site technical support, testing, and commissioning of installed systems.
Handle customer queries, provide training, and ensure timely resolution of technical issues.
Coordinate with the sales and service team for smooth project execution.
DevOps Engineer
Responsibilities
Responsible for Windows and Linux based IT infrastructure maintenance and implementation;
Provide technical support and system administration on cloud platform to meet service level objectives.
Execution of data backup & recovery strategy, system disaster recovery and business continuity of the core systems;
Follow-up security remediations on cloud platform suggested by cybersecurity team;
Facilitate cloud operation automation;
Perform cloud operation task such as health check, capacity monitoring, problem solving and escalation in line with company guidelines or standard operating procedures;
Configure, document, optimize and support the components of the DevOps infrastructure
Build automated deployments using configuration management technologies
Provide support and maintain Production, Staging and Dev environments
Need to shift on weekends and public holidays / flexible working hours on request
Desktop Support Engineer
We are seeking an experienced Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring our desktop systems, software applications, and network connectivity run smoothly and effectively. You will be the go-to person for diagnosing and resolving hardware and software issues, assisting with system upgrades, and providing user training when necessary. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-oriented approach. Your goal will be to maintain the highest possible levels of user satisfaction and system functionality, contributing to the overall efficiency of our organization’s operations.
Level 2 – Desktop Support Engineer
Duties and Responsibilities
· Identifying and resolving technical issues
· Providing technical support to clients
· Installing and conducting user training sessions on all product
· Willingness to travel across the globe including working on shift basis
· Developing reports for teams across the business
· Contact clients monthly to check system performance, product upgrades and AMC updates (if any)
Requirements and Qualifications
· Bachelor’s degree in Engineering or Technology / Master’s in Computer Application
· Minimum of 2 years of experience in Basic Application Support
· Good knowledge of Windows Server, SQL Server, networking and related support
· Preferably with IT-related experience in hotels and leading PMS vendor
· Critical thinking and problem-solving skills
· Strong teamwork skills and attention to detail
· Ability to perform effectively under pressure and meet predefined deadlines
· Exceptional verbal and written communication skills
· Professional Certifications in IT Support background will be an advantage
Network Support Engineer
Network Maintenance and Troubleshooting:
Monitor and maintain the network infrastructure, including LAN, WAN, VPNs, routers, switches, firewalls, and wireless networks.
Diagnose and troubleshoot network issues, providing timely and effective resolutions to minimize system downtime.
Perform network performance analysis and implement necessary adjustments to optimize efficiency.
IT Support Technician (Microsoft / Active Directory / O365 )
We are looking for an experienced IT Support Engineer with strong hands-on expertise in Microsoft environments, including Active Directory administration, Office 365 management, Azure user and device configuration, Backup, Documentation and desktop support. The ideal candidate will ensure smooth IT operations, provide end-user technical assistance, and maintain system reliability and security across our infrastructure.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, and network devices via direct, email, call .
- Install, configure, and troubleshoot Windows operating systems and Microsoft applications.
- Manage and maintain Active Directory (AD) — user accounts, groups, GPOs, password policies, and permissions.
- Administer and support Office 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Assist in Azure AD and Intune setup, identity management, and device enrollment.
- Handle email configurations, data/cloud backups, and access management.
- Monitor and resolve incidents via the IT helpdesk system, ensuring SLAs are met.
- Support network connectivity issues (LAN/WAN/Wi-Fi, VPN).
- Perform regular system updates, antivirus monitoring, and security patching.
- Support VoIP phones / IP PBX systems
- Document configurations, procedures, and incident resolutions.
- Collaborate with the IT Team for infrastructure upgrades and migrations.
Qualifications & Skills
- Bachelor’s degree in Computer Science, IT, or related field.
- 2–4 years of hands-on experience in IT Support / System Administration / Network.
- Strong knowledge of:
o Windows 10/11 & Windows Servers (2016/2019/2022)
o Microsoft 365 Administration
o Active Directory / Azure AD / Intune
o Networking (DNS, DHCP, VPN, TCP/IP, WAN etc)
- Experience in Microsoft Azure portal management is a plus.
- Relevant certifications preferred:
o Microsoft Certified: Modern Desktop Administrator / Azure Fundamentals (AZ-900) / MCSA / MS-900.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tasks.
Preferred Candidate Profile
- Currently based in UAE or available for immediate joining.
- Previous experience supporting Microsoft-centric corporate environments.
- Fluent in English;
- Possession of a UAE driving license is a plus.
