Technical Support Specialist – Remote Systems
We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai, UAE. In this role you will play an integral part to the organisation, providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROC’s technical build and functions to resolve problems and contribute to implementing and supporting remote services, such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills, networking competency, and an ability to adapt quickly to new software and technologies plus carry a strong change management mindset for new system implementation requirementsKey Responsibilities:Technical SupportProvide technical support and troubleshooting for hardware and software issues within the ROC.Implement and support remote video streaming capabilities on the USV and other vessels.Demonstrate excellent problem-solving skills, networking competency, and ability to adapt quickly to new software and technologies.
IT Support Officer
Noorka Logistics is looking for a skilled IT Support Officer to ensure the smooth operation of our IT systems and infrastructure. The ideal candidate will be responsible for troubleshooting technical issues, maintaining hardware and software, and providing support to employees to enhance overall system efficiency.Key Responsibilities:Provide technical support and troubleshooting for hardware, software, and network issues.Install, configure, and maintain IT systems, including computers, printers, and networking devices.Monitor system performance and ensure data security and backup procedures.Assist in managing user accounts, access permissions, and IT security measures.Respond to IT support requests and resolve technical problems in a timely manner.Maintain documentation of IT processes, issues, and resolutions.Assist in implementing new technologies and software updates.Collaborate with different departments to ensure smooth IT operations.Requirements:Bachelor’s degree in Information Technology, Computer Science, or a related field.2+ years of experience in IT support or a similar role.Strong knowledge of operating systems, networking, and troubleshooting techniques.Proficiency in IT support tools and software.Excellent problem-solving and communication skills.Ability to work independently and manage multiple technical tasks.
Junior IT Engineer
Al Haktur IT Solutions is seeking a motivated Junior IT Engineer to support our technical operations in Dubai. This role offers an excellent opportunity for an aspiring IT professional to enhance their skills in system administration, network management, and troubleshooting while working in a dynamic technology-driven environment.Key Responsibilities:Assist in the installation, configuration, and maintenance of IT systems and networks.Provide technical support to employees, troubleshooting hardware and software issues.Monitor system performance and ensure data security measures are in place.Support the deployment and maintenance of IT infrastructure, including servers and cloud-based solutions.Collaborate with senior engineers to implement IT projects and upgrades.Maintain documentation for IT processes, configurations, and issue resolutions.Stay updated with the latest IT trends and security protocols.Qualifications & Skills:Bachelor’s degree in Information Technology, Computer Science, or a related field.Basic understanding of networking, operating systems, and cybersecurity principles.Hands-on experience with IT troubleshooting and system administration is a plus.Strong problem-solving skills and attention to detail.Ability to work independently and as part of a team.Excellent communication and customer service skills.
Accountant Assistant
Al Haktur IT Solutions is looking for a detail-oriented Accountant Assistant to support our finance team in Dubai. This role is ideal for individuals with a strong foundation in accounting principles who are eager to gain hands-on experience in financial reporting, bookkeeping, and administrative support.Key Responsibilities:Assist in maintaining accurate financial records, invoices, and payments.Support the preparation of financial reports and statements.Process accounts payable and receivable transactions.Reconcile bank statements and assist in month-end closing activities.Handle data entry and maintain updated financial databases.Assist in budgeting and expense tracking.Ensure compliance with company policies and financial regulations.Provide administrative support to the finance team as needed.Qualifications & Skills:Bachelor’s degree in Accounting, Finance, or a related field.Basic knowledge of accounting software and financial principles.Strong attention to detail and numerical accuracy.Proficiency in Microsoft Excel and other financial tools.Excellent organizational and time management skills.Ability to work independently and collaborate with a team.
Technical Support Engineer
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The RoleTechnical Support Engineer: The Technical Support Engineer is responsible for supporting customers as they deploy, configure, and report incidents with their BeyondTrust products. This responsibility includes responding to, troubleshooting, resolving or escalating, and documenting customer incidents in a timely, efficient, and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes.
What You’ll Do
Manage customer communication and expectations.Provide phone, email and chat Support to assigned accounts.Provide troubleshooting and debugging of customer problems.Act as the customer liaison to Engineering, Sales, and Field Engineer teams.Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.Escalate critical issues and roadblocks to the Technical Support Manager.Be a part of the on call rotation for the assigned product team
System Engineer – L2
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
DoExcellent communication skillsAbility to Empathize, pacify and handle Irate Customers with Exceptional communication skills.Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote SupportAnswer incoming calls and respond to customer’s emails in timely manner.Manage and resolve customer complaints.Identify and escalate issues to supervisors as and when needed.Provide product and service information to customers.Research required information using available resources and Offer Solution to customers.Research, identify, and resolve customer complaints using applicable software.Route calls and tickets to appropriate resources and Domains who can best support he user,Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls.Create SOPs for new Issues and resolution given.Complete call logs and reports.
