IT Specialist
1. Hands on with computer hardware, software, printers, scanners, networks switches, laptops, Mac PC.
2. Experience in Installing and Configuring Network Devices: Set up and configure routers, switches, firewalls, and other network hardware to ensure the network functions efficiently.
3. Hands on with configuring IP Addresses and Subnets: Assign IP addresses and manage the subnetting to ensure proper communication across the network.
4. Hands-on with Firewall VPN & configuration for remote users.
5. Experience in Troubleshooting Network Issues: Identify and resolve network-related problems (e.g., speeds, outages) quickly to minimize downtime.
6. Hands-on with Antivirus administration, Policies, profiles, Installation & managing (Kaspersky), should be able to Implement Security Measures: Install and configure intrusion detection/prevention systems (IDS/IPS), antivirus programs, and other security tools.
7. Experience with IP Phone installation & management (Avaya). global
8. Core understanding of Windows Active Directory, FSMO Roles, Groups, Permissions, User control, backups etc.
Desktop Support & Networking
Install new hardware and software
installation of CCTV, Access Control, Time and Attendance, Intercom,
Networks, IP Telephone Systems, Structured Cabling,
knowledge of operating systems, PC troubleshooting
Desktop Support (OS installation, Recovery, Troubleshoot)
Printer/scanner/MFP setup (Local & Network)
Server Support (OS installation, Active directory user and computer, File sharing and security, Access permission)
Time attendance & Door Access(Cabling structure, Application)
Wi-Fi (Stand alone, Controller base)
NAS (Installation, configuration,Backup)
BACKUP (Desktop, Server – Acronis/iperius/Cobian etc.)
Router/Firewall Configuration
VPN (Site to site, Dial in – Draytek, Sonicwall, Fortinet)
MS office (OUTLOOK (Pro level support), IMAP, POP, Archive)
Local Email server (MDaemon/Exchange) Gmail, O365 others
Network understanding (LAN, WAN, VLAN)
Remote support skill (Teamviewer, Anydesk etc)
IT Support Specialist
Responsibilities:
- Install, configure, and maintain computer hardware, software, and networks.
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
- Provide technical support to users, including troubleshooting and resolving IT-related problems.
- Ensure security of IT systems, including data backup, antivirus protection, and access controls.
- Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
- Collaborate with other departments to understand IT needs and requirements.
- Procuring, maintaining, and administering computers and office equipment.
Qualifications:
Knowledge of networking concepts and protocols
Software/IT Support Executive
We are looking for an Software/IT Support Executive to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
The responsibilities include ERP software support, Customer training, resolving network issues, provide immediate support via phone/ remote desktop connections.
Job Type: Full-time
Salary: 3,000 to 5,000.00 per month
Responsibilities
- Technical support for our software and computer hardware/network issues.
- Understand client issues and provide accurate solution of the problem.
- Provide prompt and accurate feedback to customers
- Strong communication skills, organizational skills, and time management skills
Qualifications
To be qualified for this role, you should hold a Bachelor Degree / Diploma in computer engineering.
Administrator
Work with the Contract and Facilities Managers to implement monthly plans to deliver monthly contractually agreed KPIs.- Attending periodic operations meetings with the client, taking minutes & distributing it to all stakeholders for further action.
- Generating quotes through Horizon and submitting them to the client. These quotes are related to spare parts replacement (cost exceeding FLT limits) or variation order work (extra work). Also, updating the status of related job cards in the FSI.
- Tracking submission & approvals of all quotes based on which work is carried out at the site. Once completed, liaise with the stores & supervisors for the Delivery Notes (DN) & Service Completion Report (SCR).
- Arranging PPM schedule for the subcontractor
- Monitoring and updating Statutory Tracker for SSP
- Coordinating with the tenants for access inside the apartment for the PPM schedule
- Maintaining sub-contractor’s service report and third-party certificate
- Liaising with the Contracts Manager and ENGIE accounts team for raising invoices related to fixed fees & approved quotes.
- Submitting invoices to client’s accounts departments, track processing / approval of invoices & release of payments.
- Preparation of AutoCAD drawings by using the software and assist FM Engineer to implement.
- Liaising with all stakeholders (specialist systems contractors & supervisors) for inputs on monthly reports, compiling the report and submitting to FM for review and final submission to client.
- Organizing and maintaining database containing project related documents (As Built Drawings, O & M Manuals, T & C Certificates & Warranty Certificates) and other contract related files and documents (agreed scope of work, Monthly Reports, Facilities Management Manuals, Business Continuity Plan, etc.)
- Monitor the performance of Asst. Admins who are responsible for operating the CAFM used to track all planned and breakdown (reactive & corrective tasks) work. 95 % scheduled PPM completion & 85 % SLA fix pass percentage are related KPIs.
- Handle acquisition, distribution, and store of office supplies.
- Responsible for the management of petty cash.
- Assist the Contract Manager and HSE team during audits (Internal and External).
- Assist the Contract Manager in monitoring and reviewing the P & L each month.
- Tracking all RFQs received from clients.
- Getting periodic updates from stores in terms of inventories and coordinating with procurement for sourcing deficit as per minimum stock levels to act as first point of contact for enquiries and communications with the Client and Cofely Staff.
- Producing correspondence, reports and other documentation (including word processing, desktop publishing, power point and spreadsheets) to meet the Management’s requirements.
- To receive telephone calls and enquiries on behalf of the Contract Manager and Facilities Managers and to respond, filter and redirect them as appropriate.
- To communicate, on behalf of the Management, with respect to enquiries and invoicing/payments receivable, providing administrative support and keeping appropriate records.
- Finance and Procurement
- Responsible for the management of Petty Cash
- Responsible for occasionally receiving cash and informing the Finance team.
- Responsible for the stock of stationery and procurement for the offices
QHSE
- Take reasonable care of your own health and safety and not to put other persons – fellow employees and members of the public – at risk by what you do or don’t do in the course of your work;
- Cooperate with any company efforts to improve health and safety at work;
- Comply with any reasonable instruction given to you in the interest of health and safety.
- Not to interfere with or misuse with anything that’s provided for your health, safety, or welfare.
- Report any injuries, accidents, or illnesses you may suffer as a result of your work, or any accidents, injuries, or illnesses you become aware of that involves a fellow employee or member of the public at your workplace.
Skills Required:
- Excellent verbal and written communication in English essential
- Interpersonal skills;
- Organization and systematic thinking
- Research skills and the ability to draw information from various sources.
- Flexibility.
- AutoCAD draw is must
- CAD drawing review and modify as per client request
Systems Engineer
Systems engineer will be responsible for the design, implementation, and integration of netwroking, storage, servre, security and cloud solutions. This highly technical and hands-on position requires the incumbent to work in a team and individual work setting contributing to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. Systems integration engineers should be self-starters and have the ability to work independently with little supervision.
The Cynosure Opportunity:
The ideal candidate will be passionate about technology implementations and an quick learner of new technologies. The candidate should have the flair execute the projects in the committed time-frames. Should be able to balance customer expectations and organisation interests. A career with Cynosure Solutions as a Systems Engineer is a challenging & rewarding experience.
Job Profile & Duties
- Setting up Office 365 and Exchange Online.
- Migrating On premise Exchange Server / PoP mail servers to Office 365.
- On premise MS Exchange deployment and support (Exchange 2010 onwards).
- Setting up VMs and Networking Services on Microsoft Azure.
- Setting up and managing Virtual Machines on VmWare / Hyper-V.
- Installing Windows Server OS 2008, 2012 onwards, desktop operating system and required service packages and updates.
- Installation, configuring and managing Servers (HP & IBM), desktop, laptop, and printers.
- Installing Active Directory and user administration.
- Understanding of TCP/IP/DHCP & DNS.
- Setting up LAN, WAN, Routers, Managed switches.
- Configuring NAS and SAN devices.
- Firewall and Anti-Virus configuration and troubleshooting (Fortinet / Cyberoam / Symantec / Kaspersky preferred).
- Administration of backup solutions such as Symantec. Configurations and data backup of services and implement recovery from disaster.Ability to exceed individual monthly and quarterly sales targets.
Required Education / Experience
Must have minimum 3 years’ experience in IT Infrastructure deployment and support
Bachelor degree in Science, Engineering or computer science or diploma in networking technology.
Certifications from Microsoft, Fortinet, Symantec, Kaspersky, Cisco and HP.
