IT Field Support Officer
Description
- Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
- Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
- Train stores team members on the system and its various applications
- Provide the necessary support for the shops POS systems including any issues during the POS daily closing
- Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
- Log all the incidents and requests in the Service Desk system
- Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
- Prepare status reports and documentation regarding the installation of hardware and networking equipment
- Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
- Handle the pre-opening phase of new stores in terms of design, installation and configuration
Qualifications
- Technical Degree in Computer Science or a related field
- 2-4 years of experience in a similar role
- Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)
- Fluency in English
- Valid Driving License is a plus
- Proficiency in MS Office
- Cultural Awareness: level 1
- Customer Focus: level 2
- Analytical Thinking: level 2
- Attention to details: level 2
- Change and Adaptability: level 2
- Communication Skills: level 2
- Teamwork: level 2
Primary Location: Regional – UAE-Dubai Internet City
Schedule: Full-time
IT Support Engineer
Repton Al Barsha is looking for an IT Support Engineer to join the team.
About Repton Al Barsha
Repton Al Barsha currently educates students from Nursery (FS1) to Year 11 and will be growing year on year through to Year 13.
We are a well-resourced Apple Distinguished School with exceptional sporting facilities, seeking to achieve the best from every pupil both academically and in extra-curricular activities which is a key aspect of the school program.
The school was rated Very Good with several outstanding features in the most recent DSIB inspection.
Repton Al Barsha boasts state of the art facilities and offers the academic rigour of the UK National Curriculum within an inclusive family environment. The School is built on the twin foundations of academic excellence and the highest standards of pastoral care.
About the role:
The IT Support Engineer is primarily responsible for providing all the support needed, answering questions, troubleshooting issues, and providing solutions for issues raised by end users to make sure they are properly using their IT assets. In addition to performing all the proactive maintenance procedures required to ensure that IT assets serve their full expected lifetime. All of that while monitoring the approved service level agreements (SLAs) for recording and tracking the issues raised.
Main Responsibilities:
- Active Directory administration of user accounts
- Support the different collaboration and document sharing tools available in the school
- Setup and activate multi-factor authentication for services accessed by staff members
- Administer mobile device management (MDM) platforms for Windows and Apple devices
- Install and administer end-point security / anti-virus solutions
- Provide assistance for issues in-classroom and/or online to staff members
- Understand and configure print management solutions by giving access to staff members to the required printers, and ability to extract reports on users’ usage
- Understand and troubleshoot issues with Access-Control and CCTV systems, and raise issues/tickets with support vendors when required
- Full understanding of laptop/PC hardware components, and ability to troubleshoot issues and recommend solutions
- Coordinate with the Network team for any connectivity issues to Wi-Fi/internet within the campus, and recommend solutions
- Deploy operating system images
- Provide L1 support for devices used in classrooms (e.g., smart monitors, projectors, Apple TVs) and escalate issues to vendors when needed
- Make sure that all issues are raised within the Helpdesk system, and that issues are updated in timely manner by following the approved SLAs
Skills & Expertise:
- Knowledge of the different services within Microsoft 365 suite (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, Forms, etc.)
- Experience in Xerox or Canon print management solutions
- Knowledge in (mobile device management) MDM solutions e.g., JAMF
- Experience in administering Windows, MacOS, iOS operating systems
- Knowledge in School Learning Management systems e.g., Seesaw or Showbie is a plus
Qualifications & Requirements:
- Required – Degree/Diploma/Other qualification in IT, Computer Science, or related field
- 3+ years of experience in an IT support role, preferably in a school or an education institute.
- Proactive team member who can work with accuracy under pressure and deliver exceptional service levels to users and leadership team across the school.
IT Engineer
We are seeking a skilled IT Engineer to join our team. The ideal candidate will be responsible for installing, configuring, and maintaining computer systems, networks, and related hardware/software, while also providing timely technical support to end users.
Key Responsibilities:
- Install, configure, and maintain hardware, software, and network systems.
- Troubleshoot issues with desktops, laptops, servers, printers, and peripherals.
- Monitor system performance and ensure reliability and uptime.
- Provide timely and professional IT support to users.
- Perform regular maintenance, updates, and security patches.
- Manage email systems, data backups, antivirus, and firewalls.
- Maintain accurate records of IT assets.
- Ensure data security and compliance with policies.
- Handle user onboarding/offboarding and system access.
- Coordinate with vendors and service providers as needed.
Qualifications and Skills:
- Bachelor’s degree in IT or related field, with 3–5 years of hands-on experience in IT support or engineering.
- Strong technical skills in Windows/Linux systems, networking, cloud platforms (e.g., Microsoft 365), and security tools.
- Excellent problem-solving abilities, communication skills, and a proactive, team-oriented mindset.
Job Types: Full-time, Permanent
Pay: AED2,500.00 – AED3,000.00 per month
IT System Engineer
Job Summary:
We are looking for a Systems Engineer to design, implement, and maintain our organization’s IT systems. The candidate will be responsible for ensuring system integrity, scalability, and efficiency, working closely with other IT professionals to support our technological infrastructure.
Key Responsibilities:
- Design and deploy functional networks (LAN, WAN, WLAN).
- Configure and install software, servers, routers, and other network devices.
- Monitor system performance and troubleshoot issues.
- Ensure security through access controls, backups, and firewalls.
- Upgrade systems with new releases and models.
- Develop and maintain technical documentation.
- Collaborate with IT team members to optimize system performance.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Proven experience as a Systems Engineer or similar role.
- In-depth knowledge of system security and data backup/recovery.
- Familiarity with various operating systems and platforms.
- Strong analytical and problem-solving skills.
- Relevant certifications (e.g., Cisco Certified Network Professional (CCNP), Microsoft Certified: Azure Solutions Architect) are advantageous.
- 2-3 year exprence in same field.
Job Type: Full-time
Pay: AED3,000.00 – AED4,000.00 per month
IT Support
Full job description
Technical Support & Troubleshooting:
- Provide first-level IT support to employees for hardware, software, and network issues.
- Troubleshoot and resolve system errors, connectivity problems, and application failures.
- Assist users with email, VPN, printers, and other IT-related concerns.
System & Network Maintenance:
- Install, configure, and update operating systems, applications, and security patches.
- Maintain and manage servers, network devices, and IT assets.
- Monitor system performance and ensure IT security best practices.
IT Operations & Support Engineer
Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT Team in Dubai. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we’re always at the forefront, pushing boundaries. We’re looking for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team.
As an IT Operations & Support Engineer you will be ensuring smooth IT service operations for Emirates Group and External Clients, minimizing disruptions and acting as the primary point of contact for incident resolution and service requests.
In this role, you will be responsible for:
- Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
- Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
- Update the status of an incident or service request in the tool. Ensure they hold up-to-date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated.
- Set expectations for the customer based on agreed SLOs (timeframes and format).
- Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify & highlight issues to reduce the possibility of system downtime for users.
- Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project.
- Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
- Adhere to IT policy, Standards & procedures and the audit & finance regulations.
- Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
Qualifications & Experience: To be considered for this role, you must meet the below requirements:
- Bachelor’s degree or 12 years of schooling.
- 4+ Years Experience in Information Technology.
Knowledge/skills:
- Training courses in communication, application support and customer support aspects from a recognised vendor or training institution.
- Experience in the computer and communication industry as a support engineer dealing with application support.
- Ability to think around issues and look at the broader picture to provide solutions through a variety of problem-solving techniques.
- Knowledge of using PCs and Peripherals as well as other office tools such as MS Office and Outlook.
- Service desk & Incident Management.
- Problem Management Infrastructure Operations.
- ITIL certification, Database experience (SQL/Oracle), and Application (Java) Support experience are preferred.
This position entails operating on a rotational shift basis, ensuring continuous coverage 24 hours a day, 7 days a week.
IT Specialist
We are seeking an IT Specialist to maintain and manage the company’s IT
infrastructure, troubleshoot technical issues, implement software solutions, and provide technical
support to staff. The ideal candidate will have experience in IT systems management, network
administration, and tech support, ensuring our internal systems are running smoothly and
securely.
Key Responsibilities:
- Maintain, upgrade, and manage IT infrastructure, including hardware, software, and
networks.
- Provide technical support and troubleshooting assistance to employees, ensuring minimal
downtime.
- Implement, monitor, and maintain network security, firewalls, and data protection
protocols.
- Assist in the setup and configuration of new hardware and software.
- Install, configure, and troubleshoot operating systems, including Windows, macOS, and
relevant software tools.
- Ensure data backup and recovery procedures are implemented and tested regularly.
- Manage and update internal software and hardware inventory.
- Monitor system performance and suggest improvements for efficiency and security.
- Ensure compliance with company and legal data privacy and security regulations.
- Work closely with other departments to implement IT solutions that support business
objectives.
- Provide training and guidance to staff on IT – related topics and software tools.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field
(preferred).
- Proven experience as an IT Specialist or similar role.
- Strong understanding of network administration and system security.
- Hands – on experience with operating systems, software applications, and hardware.
- Knowledge of cloud – based technologies and data management solutions.
- Excellent problem – solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Relevant certifications (e.g., CompTIA, Cisco) are a plus.
IT Support Engineer (L2/L3)
Royal Smart Limousine is looking for a highly skilled IT Support Engineer (L2/L3) to manage and maintain our IT infrastructure. The ideal candidate must have strong expertise in server administration, firewall management, backup solutions (Veeam), and Yeastar telephony systems. This role requires hands-on experience in troubleshooting complex IT issues, ensuring security, and maintaining system availability across multiple locations.
Key Responsibilities:
Server & Cloud Administration:
- Manage and maintain Windows Server 2022 (Active Directory, DNS, DHCP, Group Policy).
- Oversee Odoo ERP system administration and integration with business tools.
- Handle server installations, upgrades, and patch management.
- Monitor performance and troubleshoot hardware and software issues.
- Manage virtualization platforms (VMware, Hyper-V) and cloud services (AWS, Azure).
- Implement and maintain Veeam Backup solutions for local, NAS, and cloud environments.
Firewall & Network Security:
- Configure, manage, and troubleshoot FortiGate firewalls and Site-to-Site VPNs.
- Implement security policies, network segmentation, and IDS/IPS monitoring.
- Conduct network security audits and vulnerability assessments.
- Manage 300+ internet connections and SIM cards securely.
Yeastar Telephony System Administration:
- Configure, maintain, and troubleshoot Yeastar IP telephony, PBX, and SIP trunk solutions.
- Optimize call center solutions, IVR setup, and VoIP integration.
- Ensure high availability and disaster recovery planning for telephony systems.
Backup & Disaster Recovery:
- Implement, monitor, and test Veeam Backup & Replication solutions for critical business continuity.
- Perform regular backup integrity checks and data restoration when required.
Antivirus & Security Management:
- Administer Sophos Antivirus for endpoint security.
- Conduct security scans, monitor alerts, and implement threat mitigation measures.
Technical Support & Troubleshooting:
- Provide L2/L3 support for escalated IT issues.
- Ensure timely resolution within SLAs and conduct root cause analysis.
- Coordinate with vendors and service providers for critical issue resolution.
Documentation & Compliance:
- Maintain detailed IT infrastructure documentation, configurations, and SOPs.
- Ensure compliance with security standards and IT policies.
- Train and provide knowledge transfer to junior IT staff.
Required Skills & Qualifications:
Education: Bachelor’s degree in IT, Computer Science, or related field.
Certifications (Preferred):
- CCNA/CCNP (Cisco), Fortinet NSE4/NSE5
- Microsoft MCSA/MCSE
- Veeam Certified Engineer
- ITIL Certification
Experience:
- 4-8 years in IT support, specializing in servers, firewalls, backup solutions, and telephony.
- Hands-on experience with Odoo ERP, Veeam Backup, and Sophos Antivirus.
- Strong knowledge of Windows/Linux servers, Active Directory, and cloud services (AWS, Azure).
- Expertise in Yeastar PBX, SIP trunks, and call center solutions.
Desktop Support Engineer
Full job description
Microsoft Office 365 , Intune Setup, Azure AD & Configuration
Advanced knowledge of Microsoft Office 365 (Management & Administration)
Server Administrator, Backup Management
Different types of Outlook configuration and troubleshoot Knowledge,
DNS management Knowledge
Advance Knowledge of Servers, backup & Storage
Advanced knowledge on Firewalls & Network Switches
PABX & CCTV knowledge
Advanced knowledge of Windows Client’s OS / PCs / Laptops
Wireless & Routers and Firewalls (Fortinet, SonicWALL etc)
Microsoft Office & other Software
User end Desktop Support Experience
Advance Knowledge of User Support, Desktop, Laptops, Printer, PABX Systems, Wireless Routers, NAS
Advance Knowledge in Helpdesk and ticketing system
Office Administration, Proposal creation , Basic accounting work
Job Types: Full-time, Permanent, Fresher
Salary: AED3,000.00 – AED4,000.00 per month
Note: There will be a 1 to 2-week testing period. If both parties are satisfied after this testing period, a 2-month probation period will follow.
Job Types: Full-time, Permanent
Pay: AED3,500.00 – AED4,500.00 per month
Experience:
- Help desk, Desktop Support: 3 years (Required)
License/Certification:
- UAE Driving License (Preferred)
Location:
- Dubai (Required)
IT Assistant
Job Summary
To handle day-to-day IT operations and to provide first level support for guests.
Job Responsibilities
- Familiar with all the systems Opera, Micros, Windows 2003 and 2008 Servers, all windows client operating systems.
- Knowledge with TCP/IP
- Backup and optimizing database
- Knowledge on LAN/WAN
- Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
- Provide frontline PC and server troubleshooting
- Provide In-house guest IT related matter troubleshooting
Qualifications
Personal Attributes
- Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
- Pleasant personality
- Neat appearance
- Displays initiative
- Customer/people-oriented
- Pro-active and requires minimum supervision
- Oral and written fluency in English
- Team player
- Flexible and adaptable to different working locations
Qualifications
- Diploma in IT
Experience
- Minimum of 1- 2 years relevant experience
IT Support Specialist – Asset Management Firm
IT Support Specialist to deliver exceptional IT support within a high-profile corporate environment. Your role will involve providing tailored, proactive IT solutions to senior executives and business-critical departments.
Client Details
A prestigious institution-based in Dubai, offering a dynamic and innovative environment for professionals.
Description
* Provide high-end IT support across systems, software, hardware, and network-related issues, ensuring swift and efficient resolutions.
* Offer specialized assistance in Windows Server, Active Directory, Windows 11, and cloud-based platforms such as Azure, and M365, ensuring smooth day-to-day operations.
* Troubleshoot and resolve technical issues with a strong focus on network administration and security, ensuring minimal disruption to business.
* Work closely with executive teams and high-priority departments, offering tailored IT support with a client-facing approach, maintaining a professional and polished service.
* Ensure compliance with security protocols, and assist with data backups, system maintenance, and disaster recovery operations.
* Document and track IT tickets, ensuring transparency and follow-up on ongoing issues.
Job Offer
Joining this prestigious organization provides an exciting opportunity to work within a high-calibre, professional environment. You’ll have the chance to support executive-level teams while enhancing your technical expertise in a dynamic and forward-thinking corporate setting.
Requirements:
* A minimum of 7 years in delivering white-glove IT support, preferably within law firms, asset management firms, or other high-end corporate sectors.
* Strong background in network administration, system security, and troubleshooting across Windows Server, Windows 11, and Active Directory.
* Experience with cloud computing platforms like M365 and Azure.
* Must be adept at managing high-priority IT needs for senior executives and clients, offering tailored, hands-on support with professionalism.
* Strong communication skills and a keen eye for detail, with the ability to adapt and excel in a fast-paced, dynamic environment.
IT Manager
Goal of this role
The goal is to manage and maintain company’s infrastructure operations, network and information systems to ensure 24×7 availability, reliability and high performance for seamless and productive working environment.
Objective of this role
• Ensuring that our company is using the most up-to-date technology to run our businesses.
• Ensuring that the hardware and software used by our company is compatible, secure, and scalable.
• Responsible for managing our internal network and providing support for our staff.
Supervision
This role reports directly to the Director of Operations supervises directly IT Lead, IT Network Engineer and other IT support staff.
Major Responsibilities
Organising and overseeing the daily IT operations of the company that include:
• Infrastructure: In this role, you will be responsible for deploying, securing and hardening company’s infrastructure including but not limited to systems, networks, SaaS/PaaS integrations, and IoT devices. The IT Manager will work closely with product and engineering teams to ensure the security of our infrastructure. You will participate in security reviews of our infrastructure, help with research, and test new technologies such as AI, IoT and help the team to migrate to an Agile/DevOps mindset and way of working.
• Security & Compliance: Act as the leader to manage, direct and review complex internal and external IT audit and special assignments (ISO 27000, Industry Certifications in accordance with our Information Security Policies and annual audit plan with a focus on applications), technology infrastructure (such as networks, databases, platforms), and IT processes (such as security, business continuity, change management, asset and service management).
Tasks
• IT security policy management, review and revision across the infrastructure stack (endpoints, servers, cloud, network, firewalls).
• Ensuring all systems and networks are being monitored and logged for security discrepancies.
• Working with Clients and internal requirements for IT Audit & Certification (ISO27001 / TISAX).
• Mitigating open audit items on time – creating and maintaining audit and review processes for security, such as firewall and VPN policies to certify our technology to ensure all devices are within standard and compliance.
• Patching and vulnerability management of IT Infrastructure including Network appliances.
• Participating in the implementation of information security plans related to our company and its stakeholders.
• Ensuring daily and monthly onsite and offsite backups and carried out the integrity tests regularly.
• Designing and managing disaster recovery/business continuity of key services.
• Ensuring the security and integrity of our Client integration environments.
• Managing our networking environments (WAN, LAN, Firewalls, Internet Connectivity).
• Supporting business and other users by troubleshooting issues and by providing IT support.
• Managing IT ticketing system and resolving assigned tickets as per the SLAs.
• Keeping IT inventory updated and identifying any gaps in IT.
• Maintaining endpoint security baseline standards and policies, updating IT policies.
• Designing, implementing and troubleshooting IT infrastructure Solutions (servers, storage and backup).
• Collaborating with all parties to provide OS/System hardening guidelines.
• Setting IT budget. Planning, managing and optimizing IT expenditure.
• Managing and executing projects related to hardware and operating system upgrades.
• Documenting project implementation and project completion.
• Implementing, managing and troubleshooting high availability/failover cluster.
• Network administration, configuration, troubleshooting and management.
• VLANs, VTP, Network Load balancing and Stack MLT/LACP administration.
• IP-Camera, NVR, IP-Telephony (Polycom) & IVR configuration and management.
• Firewall configuration and security management (IPS/IDS, SSL inspection, web security filter).
• Deployment and management of Windows Server Update Services (WSUS).
• System Administration, DNS, DHCP, Domain Controller, Active Directory.
• Wireless (Wi-Fi) Configuration, management & administration.
• Configuration, troubleshooting & maintenance of VPN, FTPS Server.
• Managing our call centre solution and critical telephony solutions.
• Ensuring the systems are up and running all the time and have limited downtime.
• Evaluating, foreseeing and planning scalability with business expansion.
• Training users about safe usage of the IT infrastructure.
Requirements:
Key Technologies
Genesys, M365, Azure, GCP, Hyper-V, Veeam, Commvault Metallic, TrendMicro, Cisco, FortiGate, PRTG, Linux, SharePoint, Microsoft SQL, MySQL, REST API.
Required Skills
• Experience in leading complex projects in the transformation to Cloud, building an adaptive ITSM, executing security strategy with compliance requirements like ISO27001, TISAX and PCI DSS, and building and executing the organisation’s analytics strategy.
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems as well as computer telephony.
• Strong critical thinking and decision-making skills.
• Excellent project management skills and strong ability to prioritise.
• A firm grasp of IT infrastructure and operations best practices.
• Managing technology initiatives to deliver their business values with an eye on the TCO and another on the technology
• Managing call centre management solution that includes but are not limited to IVR, Call Manager, Limited Call Centre SLA Management and Basic Call Centre Analytics
• Managing end-user workplace requirements: Windows, macOS, Mobile Devices, Printers, and Interactive Communication.
Required Education, Qualification and Experience
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Information Technology managerial Role for 5 years.
IT System Administrator
Position Summary:
A skilled and detailed-oriented System Administrator to manage the setup, configuration, and maintenance of Microsoft 365 Active Directory accounts, user laptops, and terminal policies. The ideal candidate will play a crucial role in ensuring seamless operations by managing user access, endpoint devices, and terminal policies for a secure and efficient IT environment.
Key Responsibilities
1. Microsoft 365
• Create, configure, and manage Active Directory (AD) accounts within Microsoft 365, ensuring correct permissions and group memberships.
• Manage and maintain user roles, licenses, and access rights to applications and resources within the Microsoft 365 ecosystem.
• Monitor system performance, identify issues, and troubleshoot AD account-related problems.
• Implement and enforce security measures such as multi-factor authentication (MFA) and password policies and conditional access.
2. Laptop Installation and Configuration
• Install, configure, and maintain laptops for end-users, including operating system installation, software setup, and driver updates.
• Ensure all laptops are compliant with organizational standards and policies before deployment.
• Provide technical support for hardware and software issues encountered by end-users.
• Regularly update and patch laptops to protect against security vulnerabilities.
3. Policy and Terminal Usage Management
• Develop, implement, and enforce terminal usage policies to ensure compliance with company security standards.
• Configure group policies (GPOs) to manage terminal settings, including desktop environments, internet access, and device restrictions.
• Set up and maintain endpoint management solutions such as Microsoft Intune or equivalent for device management and monitoring.
• Monitor and log terminal activities to ensure adherence to IT policies and to identify potential misuse.
• Configure DLP (Data Loss Prevention) policies to prevent sensitive data leaks.
• Implement and manage security features like Antimalware, Antispam and Antiviruses.
4. Network Administration
• Manage and Maintain Network infrastructure including routers, switches and firewalls.
• Troubleshoot Network connectivity issues.
• Implement and maintain network security policies.
5. General IT Responsibilities:
• Maintain an up-to-date inventory of hardware, software, and licenses for laptops and terminals.
• Conduct regular system and security audits to ensure compliance with organizational and regulatory standards.
• Collaborate with other IT team members to resolve complex technical issues.
• Provide training and guidance to end-users on best practices for device and account usage.
• Assist in disaster recovery planning and testing for end-user devices.
• Establish a helpdesk to provide technical support during and after the transition.
• Verify data accuracy post-migration through testing and validation.
• Ensures all systems, backups, and configurations comply with company policies and industry standards.
• Maintain up to date and accurate documentation of system configurations and procedures.
Requirements:
Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as a System Administrator or similar role, particularly in Microsoft 365 environments.
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate or equivalent are a plus.
• 3+ years of experience as an IT System Administrator with Microsoft 365 Administration.
Technical Skills
• Microsoft 365 and Active Directory management.
• Windows OS deployment and troubleshooting.
• Proficiency in OS installation, configuration, and troubleshooting.
• Endpoint security and compliance management.
• Policy configuration using GPOs and related tools.
• Proficiency in configuring and troubleshooting Windows operating systems and laptops.
• Familiarity with Group Policy Objects (GPOs) for terminal and policy management.
• Proficiency in email backup and configuration techniques.
• Strong knowledge of Active Directory, Microsoft Intune, and endpoint management tools.
• Strong Understanding of Networking concepts TCP/IP, DNS, DHCP.
• Experience with multiple operating systems.
• Experience with virtualization technologies (Vmware, HyperV, Parrallels)
• Configuring Teleconferencing, Printers and Projectors
Key Skills
• Ability to analyze, diagnose, and resolve complex technical issues efficiently.
• Pro-active approach to identifying potential risks and implementing preventive measures.
• Capable of troubleshooting across hardware, software, and network layers.
• Strong understanding of cybersecurity principles, including data protection, MFA, and compliance requirements.
• Ability to work independently and as a team member.
• Prioritizes tasks effectively in a fast-paced environment.
IT Executive
Position Title: IT Executive
Employment Type: Full Time
Salary: up to 5,450 AED all inclusive depending on experience and qualifications
Benefits: Airline Ticket, Medical Insurance and Monthly Service Charge
Job Location: Abu Dhabi, UAE
About the Client:
A 5-star luxury hotel in Abu Dhabi that embodies a perfect blend of heritage, modern luxury, and exceptional service.
Job Description:
• Responsible for planning, supervision, maintenance and preventive maintenance program of IT Equipment.
• Management of network, server, backup and related IT infrastructure.
• Management of firewalls, remote desktop and related security systems.
• Complete PC setup and deployment for new colleagues using standard hardware, images, and software.
Requirements:
Qualifications:
• 35 years and below
• At least 2 years experience in IP Network, Subnets, Active Directory, DNS Wi-Fi usage and configuring SSID
• Must be knowledgeable in IT network diagrams, network design, Windows server, Printing and Scanning systems
• Can stand and walk for long hours.
Application Support Engineer
Application Support Engineer will support with the smooth operation of business-critical applications. This role holder will act as first level support in troubleshooting technical issues, monitor application performance, and collaborating with senior team to improve system stability and user experience.
Requirements:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5 years experience in application support, end user support, or a similar role.
• Strong knowledge of SQL databases (MySQL, PostgreSQL, Oracle, MS SQL Server).
• Experience working with Linux/Windows environments.
• Familiarity with scripting languages (Python, Shell, PowerShell) for automation.
• Understanding of API integrations, web services (REST/SOAP), and middleware.
• Knowledge of ITIL processes and incident management tools (JIRA, ServiceNow, Zendesk).
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple tasks efficiently.
• Excellent communication skills to effectively communicate with executives and business leaders
• Excellent organizational skills with the capacity to manage multiple assignments efficiently.
Network And Telecom Engineer
We are hiring a Network and Telecom Engineer for one of our clients in Abu Dhabi. This is an outsourced role through a third party, requiring an experienced professional to design, implement, and maintain corporate data network and telecommunication systems. The selected candidate will ensure the performance, security, and reliability of the network and telecom infrastructure, providing expert technical support and project leadership.
Key Responsibilities:
• Plan, design, test, deploy, and optimize network and telecom systems, including routers, switches, firewalls, load balancers, VPN, QoS, IP phones, PBX, video conferencing, webinars, instant messaging, and file sharing.
• Act as the Subject Matter Expert (SME) and primary point of contact for network and telecom-related issues, providing timely and effective support to users.
• Manage Cisco networking solutions (routing & switching) and Cisco Voice, telephony, and collaboration solutions, including third-party integrations for billing and recording.
• Work with vendors and IT teams to coordinate and implement network and telecom projects aligned with business needs.
• Troubleshoot and resolve network and telecom issues affecting business communication and collaboration tools.
• Research and evaluate new network and telecom technologies, making recommendations based on feasibility, cost-benefit analysis, and best practices.
• Develop and maintain network and telecom documentation, policies, procedures, and standards, ensuring compliance with industry regulations.
• Implement best security practices to maintain and enhance network security posture.
• Follow ITIL standards and ensure proper system maintenance, due diligence, and due care.
• Utilize network monitoring and diagnostic tools such as Wireshark, SolarWinds, and PRTG for performance optimization.
Requirements:
To be considered for this role, you need to meet the following criteria:
• Bachelor’s degree in Engineering, Computer Science, or a related field (or equivalent work experience).
• Relevant experience as a Network Engineer specializing in IP Telephony implementations and support.
• Infrastructure certifications in Cisco Systems Solutions (CCNP or equivalent preferred).
Experience & Technical Skills:
• 5-8 years of experience in data and voice communication engineering in complex environments.
• Strong expertise in network and telecom protocols, including IPSEC, HSRP, BGP, OSPF, 802.11, QoS, SIP, and RTP.
• Hands-on experience with Microsoft Teams, Zoom, Webex, Session Border Controllers, Billing, and Recording Software.
• Experience with network and telecom monitoring tools such as Wireshark, SolarWinds, and PRTG.
• Familiarity with administration tools such as Microsoft 365 Admin Center, Zoom Admin Portal, and Webex Control Hub.
Note that Black Pearl will never collect any fees from our candidates to help them process their application. All of our active jobs are posted only on our website.
