IT Support Specialist
Full job description
A highly skilled and Microsoft-certified IT professional with a strong background in day-to-day office IT operations and cybersecurity. Experienced in managing hardware, software, and network systems while implementing robust security measures to prevent hacking, phishing, malware, and virus attacks. Adept at troubleshooting technical issues, ensuring system efficiency, and providing end-user support to maintain seamless business operations.
With a strong foundation in Microsoft systems and cybersecurity, should ensure that office IT infrastructure runs smoothly while keeping threats at bay. Must be proactive approach to security minimizes risks, and my problem-solving skills keep downtime to a minimum. Committed to maintaining a secure, efficient, and user-friendly IT environment.
Key Skills & Expertise
✔ Microsoft Certified: Proficient in Windows OS, Microsoft 365, Azure, and Active Directory management.
✔ Cybersecurity Measures: Implement firewalls, antivirus solutions, email filtering, and endpoint protection to safeguard against threats.
✔ Phishing & Fraud Prevention: Educate staff on security best practices and deploy anti-phishing tools.
✔ Virus & Malware Protection: Regular system scans, patch management, and threat detection.
✔ Network Security: Configure and monitor VPNs, secure Wi-Fi, and enforce access controls.
✔ IT Support & Troubleshooting: Resolve hardware/software issues, printer setups, and user account management.
✔ Data Backup & Recovery: Ensure regular backups and disaster recovery plans.
✔ User Training: Conduct workshops on cybersecurity awareness and safe computing practices.
IT Support Engineer – L1 & L2
Areas to Manage
Active Directory Domain Services (ADDS)
– Users and Groups
– OU Structure
– Group Policies overview and documentation
– Synchronization & Replication
– DNS, DHCP & NPS
– Reporting
– Troubleshooting
Desktop Support Engineer
Company Overview: At BCS, we take great pride in our ability to craft and deliver technology driven solutions, harnessing our expertise in specific domains, extensive business acumen, and strategic collaborations with top-tier global technology partners. Our firm, Modern Technology Solutions & Integrated Service Management, is dedicated to utilizing technology to tackle intricate business challenges, offering exceptional value to our valued clientele. Our team comprises highly seasoned, exceptionally skilled, and distinguished IT professionals, each boasting more than 14 years of experience. They possess the capability to comprehend your unique business model and technical requirements, enabling us to provide the finest technological solutions and services to ensure the uninterrupted operation of your business, 24/7
Job Summary: We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations.
IT Support & System Administrator
Full job description
IT Support:
- Provide IT support for end-users, resolving hardware, software, and network issues.
- Address helpdesk tickets promptly and ensure user satisfaction.
- Assist with onboarding and offboarding employees by managing accounts, permissions, and devices.
System Administration:
- Manage Microsoft 365 tools and systems, including user accounts and permissions.
- Provide user support and training on Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook).
- Assist in regular system maintenance, updates, and backups to ensure optimal performance.
Data Governance:
- Implement and maintain policies for data classification, access control, and security.
- Ensure compliance with data protection regulations and company policies.
- Conduct periodic audits to maintain data integrity and security.
Documentation and Reporting:
- Maintain up-to-date documentation of IT processes, systems, and configurations.
- Report on IT system health, support activities, and ongoing projects.
Qualification:
- Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.
- 3 years’ experience minimum in a Microsoft environment or administration.
- Proficiency with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook…) and previous experience in Microsoft migration.
- Knowledge of data governance practices and basic security protocols.
- Strong troubleshooting skills for hardware, software, and network issues.
- Experience with Microsoft Intune and Azure Active Directory is preferred.
IT Support Engineer
Fika Consultancy is seeking a skilled and resourceful IT Support Engineer to join our team in Dubai . This role is ideal for someone with strong technical knowledge and a passion for resolving IT issues efficiently, helping maintain a smooth and secure IT infrastructure for daily business operations.
Key Responsibilities:
Provide technical support for hardware, software, and network-related issues.
Install, configure, and maintain computer systems and IT equipment.
Respond to IT support requests via phone, email, or in-person.
Monitor system performance and conduct regular maintenance checks.
Troubleshoot system failures and identify root causes for issues.
Maintain IT documentation, including user guides and system configurations.
Ensure data security, backups, and compliance with IT policies.
Assist in setting up new user accounts, email configurations, and system access.
Liaise with external vendors for technical support and equipment procurement.
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or related field.
2–3 years of experience in IT support or a similar role.
Strong knowledge of Windows OS, networking, and common office software.
Experience with servers, routers, and backup solutions is an advantage.
Excellent troubleshooting and communication skills.
Ability to work independently and prioritize tasks effectively.
L2 Remote Support Engineer (Desktop, Servers, Microsoft365, Security)
This is a remote position.
Roles and Responsibilities
Candidates will have to remotely support their clients IT infrastructure – Microsoft 365 Emails, Microsoft Teams, Sharepoint Online, OneDrive, Manage and Maintain on prem / Cloud Domain Controllers, File and Application Servers, Antivirus / Security, Firewalls, Local Wired / Wireless Networks, Server / Data Backups and Recovery.
Candidates will be required to document their Clients IT infrastructure accurately.
Candidates will be incharge of suggesting upgrades to latest technologies to help their clients modernise, scale and grow.
Candidate must be fluent in English – Verbal and Email Communication.
Candidates will be WORKING from HOME and will be remotely resolving their clients IT issues as per agreed SLA.
Candidate should be proactive and quick learner and open to learning new IT skills.
BURHANI will help candidates upskill and provide relevant and necessary technical trainings to candidates to help them support their clients efficiently and grow their career skills.
IT Support Engineer
Repton Al Barsha currently educates students from Nursery (FS1) to Year 11 and will be growing year on year through to Year 13.
We are a well-resourced Apple Distinguished School with exceptional sporting facilities, seeking to achieve the best from every pupil both academically and in extra-curricular activities which is a key aspect of the school program.
The school was rated Very Good with several outstanding features in the most recent DSIB inspection.
Repton Al Barsha boasts state of the art facilities and offers the academic rigour of the UK National Curriculum within an inclusive family environment. The School is built on the twin foundations of academic excellence and the highest standards of pastoral care.
About the role:
The IT Support Engineer is primarily responsible for providing all the support needed, answering questions, troubleshooting issues, and providing solutions for issues raised by end users to make sure they are properly using their IT assets. In addition to performing all the proactive maintenance procedures required to ensure that IT assets serve their full expected lifetime. All of that while monitoring the approved service level agreements (SLAs) for recording and tracking the issues raised.
IT Helpdesk Engineer
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn’t be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: “Is my data safe?”
At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. We’ve building the industry’s first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.
At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.
Required skills:
- At least 2 years of experience in the helpdesk field (hi-tech and enterprise-scale is an advantage)
- Knowledge in Microsoft systems – Windows 11 and Office 365
- Knowledge in Linux – support and troubleshooting – advantage
- Knowledge in Jamf and Mac devices – must
- Knowledge with Active Directory
- Excellent troubleshooting skills in hardware and software issues
- Knowledge with Intune and Autopilot process
- Knowledge with GPO
- Knowledge with SCCM
- Knowledge with PowerShell
- Knowledge in client networking (such as TCP-IP, DNS – client-side)
- Knowledge of how VPN connections work
- Excellent communication skills
- Ability to prioritize urgent requests
- High human relations awareness
- Patient and kind – user service
- Excellent English – must
Computer Engineer
We are looking for an experienced Computer engineer, to work in our Team of Onsite IT Support engineers.
Main responsibilities:
– Respond to the user software or hardware queries via tickets, emails, or phone calls.
– Visit customers’ sites to perform on-site services and troubleshoot incidents.
– Provide consultations for IT software and hardware, assemblies, and connections of the customer.
– Solve issues related to Windows 10, 11, Office 365, basic active directory administration, new user setups (User Accounts, Mailboxes), network.
– Provide first-level technical support (e-mail, phone calls).
– Troubleshoot incidents and provide problem analysis and software testing.
– Identify the issue, guide the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
– Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
– Build and sustain a relationship as the primary technical contact for partners and customers.
– Cooperate with technical, sales teams on a daily basis.
– Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
– Deliver the highest level of satisfaction with the services offered by the company.
– Deliver implementations, upgrades, and configurations of products.
Requirements:
– Degree or diploma in computer science or a related field.
– At least 2 years of experience in IT support services in Dubai (very Important)
– Able to install, configure, upgrade and relocate PC hardware, software and printing devices.
– PC hardware and software troubleshooting and problem solving.
– Basic administration of exchange server and mobile email technologies.
– Ability to troubleshoot issues without supervision and deliver easy-to-follow solutions
– Working experience with operating systems (Windows based, Mac OS is advantage), networks (TCP/IP, DHCP, VLAN, DNS, DDNS, DMZ), mail software, Microsoft Office 365 experience an advantage.
– Proactive understanding of partner/customer’s needs and delivery of satisfactory services/solutions.
Driving license will be an advantage.
Fluent English language spoken and written is mandatory.
Should be in UAE.
Technical Support Engineer
We are looking for Experienced Technical Support Engineer with Good Command of English & Tagalog and Excellent customer service skills to act as the initial point‐of‐contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, this role will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mail box creation; Password reset; supporting connectivity; POS management.
Duties and Responsibilities
- Troubleshoot the issues related to Server Operating System
- Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications
- Respond and diagnose problems through discussion with users and supervisor
- Work closely with L2 team in Managing the Network, VMWare and Hyper‐V Infrastructure
- Build, deploy and maintain standard Windows updates and application installation packages
- Monitor and Manage the backups, Antivirus
- Monitor customer’s IT infrastructure, connectivity, and availability
- Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications
- Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise
- On a scheduled rotation, provide off‐hours emergency coverage for evenings, weekends and holidays
- Other duties and responsibilities as assigned based on business needs
IT Assistant
- Provide Tier 1 support to employees for hardware, software, and network-related issues
- Set up and configure new workstations, laptops, mobile devices, and peripheral equipment
- Maintain and track IT inventory including hardware, software licenses, and accessories
- Monitor and respond to help desk tickets, ensuring timely resolution or escalation
- Support system updates, antivirus management, backups, and routine maintenance
- Troubleshoot and repair minor hardware and software issues
- Assist with onboarding/offboarding of employees (email setup, access control, hardware allocation)
- Document IT procedures, solutions, and frequently asked questions for internal knowledge base
- Support network and internet connectivity across the office
- Help manage shared services like printers, meeting room technology, and VoIP phones
- Participate in IT projects such as migrations, upgrades, or system rollouts
- Collaborate with vendors or third-party support when needed
Qualifications:
- Associate degree or certification in Information Technology, Computer Science, or related field (or equivalent practical experience)
- Basic knowledge of Windows and/or macOS environments
- Familiarity with Microsoft Office 365 and standard productivity tools
- Understanding of basic networking concepts (IP, DNS, DHCP)
- Strong communication and customer service skills
IT Technical Support Engineer
We are looking for Experienced Technical Support Engineer with Good Command of English and Excellent customer service skills to act as the initial point‐of‐contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, this role will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mail box creation; Password reset; supporting connectivity; POS management.
Duties and Responsibilities
- Troubleshoot the issues related to Server Operating System
- Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications
- Respond and diagnose problems through discussion with users and supervisor
- Work closely with L2 team in Managing the Network, VMWare and Hyper‐V Infrastructure
- Build, deploy and maintain standard Windows updates and application installation packages
- Monitor and Manage the backups, Antivirus
- Monitor customer’s IT infrastructure, connectivity, and availability
- Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications
- Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise
- On a scheduled rotation, provide off‐hours emergency coverage for evenings, weekends and holidays
- Other duties and responsibilities as assigned based on business needs
Knowledge, Skills and Experience
- 5 to 6 years of Desktop and Server support experience
- Extensive knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory, and Exchange administration, SQL administration are required
- Four‐year degree in Computer Science
- Microsoft Certified System Engineer (MCSE) is Mandatory
- Basic network trouble shooting
- General understanding of ITIL Process
- Experience providing customer support for server application software in a multi‐site enterprise
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills
- Able to handle multiple tasks in a fast‐paced environment
- Ability to create and maintain positive and professional business relationships with both internal associates
- Proven diagnostic problem solving and solution development capabilities required
- Fluency in English language.
Job Type: Full-time
Pay: AED5,000.00 – AED6,000.00 per month
IT System Engineer
Job Summary:
We are looking for a Systems Engineer to design, implement, and maintain our organization’s IT systems. The candidate will be responsible for ensuring system integrity, scalability, and efficiency, working closely with other IT professionals to support our technological infrastructure.
Key Responsibilities:
- Design and deploy functional networks (LAN, WAN, WLAN).
- Configure and install software, servers, routers, and other network devices.
- Monitor system performance and troubleshoot issues.
- Ensure security through access controls, backups, and firewalls.
- Upgrade systems with new releases and models.
- Develop and maintain technical documentation.
- Collaborate with IT team members to optimize system performance.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Proven experience as a Systems Engineer or similar role.
- In-depth knowledge of system security and data backup/recovery.
- Familiarity with various operating systems and platforms.
- Strong analytical and problem-solving skills.
- Relevant certifications (e.g., Cisco Certified Network Professional (CCNP), Microsoft Certified: Azure Solutions Architect) are advantageous.
- 2-3 year exprence in same field.
Job Type: Full-time
Pay: AED3,000.00 – AED4,000.00 per month
IT Administrator & Digital Support Specialist
We are looking for a tech-savvy and proactive IT Administrator to lead internal IT operations for our head office, while also supporting the marketing team with digital and social media-related tasks. The ideal candidate is organized, detail-oriented, and comfortable working across departments—solving problems, keeping systems running, and helping the brand show up professionally online.
Key Responsibilities Primary Responsibilities – IT Administration
End-User & Technical Support :
Provide first-line support for desktops, laptops, printers, mobile devices, and office equipment ∙Manage employee onboarding/offboarding processes (email, device setup, access) ∙Troubleshoot IT issues efficiently and document solutions
Network & Infrastructure ∙
Monitor and maintain office networks (LAN, Wi-Fi, VPN) ∙Coordinate with vendors for internet, telecom, and hardware support ∙Ensure smooth functioning of shared devices and internal systems
Security, Surveillance & Compliance ∙Implement cybersecurity practices including firewalls, antivirus, MFA, backups ∙Administer and maintain HikVision AI Camera systems (setup, updates, footage access) ∙Monitor system health and escalate issues related to surveillance and access control
Systems & Software Management ∙Oversee email systems, Microsoft 365 accounts, cloud platforms, and internal business tools ∙Maintain records of IT assets, licenses, and renewals ∙Ensure compliance with internal data and privacy policies
Secondary Responsibilities – Digital & Marketing Support Social Media Assistance ∙Assist with uploading and scheduling content on social platforms (LinkedIn, Instagram, etc.) ∙Support marketing campaigns with content formatting, file transfers, or uploads
Digital Asset Management ∙Organize and manage workdrives (images, videos, graphics) ∙Assist in naming, tagging, and filing creative content for easy access
Creative Tech Support ∙Assist in creating marketing assets using Canva, Capcut and any other platforms adhering to brand guidelines and campaign needs. ∙Support the creation of marketing materials, such as brochures, email campaigns, folders etc.
Requirements
∙Bachelor’s degree or diploma in IT, Computer Science, or related field ∙2–4 years’ experience in IT support or network/system administration ∙Familiarity with Microsoft 365, cloud storage, Windows OS, and network basics ∙Experience managing HikVision AI or similar surveillance systems ∙Interest or basic experience in social media tools and online content
Nice to Have
∙Knowledge of Canva, Meta Business Suite, or light photo/video editing ∙Previous exposure to working with marketing or creative teams ∙Certifications in IT support, networking, or cybersecurity and knowledge of Magento or CRM are a plus
