DOCUMENT CONTROLLER – DP World
Job Description
- Project documentation e.g. Final dossier preparation, weld traceability, filing, weekly statistics etc.
- Document submittal jobs for project and maintenance of a register for the same.
- Prepares source data for computer entry by compiling and sorting information. Retrieval and presentation of data from related computer programs.
- Initiate composition work for system documentation amendment, in preparation for distribution.
- Follows the day-to-day operations related to own job to ensure continuity of work.
- Proficient is MS office,.
- Knowledge about Mariner System.
- Ability to organize work load and to manage a filing methods and management techniques
- Knowledge of engineering disciplines like Structural, Mechanical, Electrical etc.
Technical Support Specialist
About the job
Remote Technical Support Specialist – Telecommunications
We are seeking a highly skilled and customer-oriented Technical Support Specialist to join our dynamic team in the telecommunications industry. This is a remote role, where you will provide technical assistance, troubleshooting, and support for a wide range of telecommunication services and products, ensuring customers experience high-quality, reliable service.
Key Responsibilities:
- Provide remote technical support for customers experiencing issues with internet connectivity, mobile services, and telecommunication devices.
- Troubleshoot and resolve hardware, software, and network issues related to telecommunications products and services.
- Assist customers in setting up, configuring, and optimizing their telecommunication systems and devices.
- Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.
- Document support cases and resolutions in the company’s CRM system, maintaining accurate and up-to-date records.
- Guide customers through step-by-step troubleshooting processes, providing clear instructions and updates.
- Escalate complex issues to higher-level technical teams and follow up to ensure customer satisfaction.
- Stay up-to-date with product developments, new services, and industry trends to provide the best support.
- Participate in training sessions to continuously improve knowledge of telecommunications systems, tools, and customer service techniques.
Qualifications:
- 2+ years of experience in technical support, preferably within the telecommunications industry.
- Strong knowledge of telecommunication systems, mobile devices, internet services, and networking protocols.
- Proficient in troubleshooting hardware, software, and network connectivity issues.
- Familiarity with customer relationship management (CRM) tools and ticketing systems.
- Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical customers.
- Ability to manage multiple support tickets and prioritize tasks effectively in a fast-paced environment.
- Strong attention to detail, with the ability to document and follow up on support cases accurately.
- A customer-centric attitude and a commitment to providing exceptional service.
- Ability to work independently and remotely with minimal supervision.
Senior Officer – IT Support
About the job:
IT Support – Senior officer provides technical help to employees with Network, active directory, email, hardware, software, and IT-related issues. The role focuses on solving technical problems, keeping IT systems running smoothly, and offering guidance on best practices.
Responsibilities:
- Troubleshoot and resolve network issues, including connectivity problems, hardware failures, Wi-Fi and configuration errors.
- Install, configure, and update network hardware such as switches, firewalls and WIFI.
- Respond to and resolve end-user issues related to hardware, software, and network connectivity.
- Troubleshoot and diagnose problems with desktops, laptops, printers and other IT equipment.
- Assist with the installation, configuration, and setup of software applications and IT systems.
- Provide guidance and support for operating systems (Windows and MacOS) and productivity tools such as Microsoft Office, Google Workspace.
- Manage and prioritize incoming support requests through ITSM ticketing tool.
- Provide timely updates and communicate with users regarding the status of their support requests.
- Ensure tickets are resolved within the agreed-upon SLAs.
- Offer remote support to users for troubleshooting and resolving technical issues.
- Use SCCM to diagnose and fix problems without requiring in-person intervention.
- Provide training and guidance to end-users on the use of hardware, software, Wi-Fi and IT systems.
- Create and maintain user manuals, FAQs, and knowledge base articles for common technical issues.
- Ensure end-user systems and software are up to date with the latest patches, updates, and security measures.
- Assist in the installation and configuration of new hardware, software, and IT infrastructure.
- Implement and enforce security policies on end-user devices to ensure data protection and system integrity.
- Work closely with management to improve IT processes, user experience, and customer satisfaction.
- Maintain an inventory of IT hardware and other resources by Tawasol- Asset management.
- Track and manage equipment for end-users, ensuring proper asset management.
- Record and escalate unresolved issues or recurring problems to appropriate technical teams.
- Perform root cause analysis to help prevent future occurrences of common issues.
Technical Support Engineer
About the job
Here at Pressable, we take pride in offering the best WordPress hosting on the planet. Our platform is rock-solid, our pricing’s fair, and our team is fiercely dedicated to our customers’ success. Pressable sits within Automattic as a hosting provider (alongside WordPress VIP and WordPress.com), leveraging Automattic’s https://wp.cloud/ platform.
We have been focused for the past few years on building Pressable to attract and retain Agencies, and have been increasingly successful in doing that. We also expect an uptick in Agency prospects as part of Automattic’s new Automattic for Agencies (A4A) initiative. Also if you’re curious, here’s some good insight into Pressable.
About the Role
With our exciting growth and the expectation that it will continue, our needs are also expanding! Our customers regularly experience performance-related issues (from things like unoptimized, misconfigured, or outdated sites), and, to keep up with demands, we are searching for a WordPress expert with advanced WordPress Performance and Troubleshooting skills.
This is a full-time role switch (not a rotation). You will join the Pressable Customer Success Team in supporting all aspects of the Pressable customer experience, including (but not limited to):
- Deeply diving into WordPress and platform-related questions and issues for high-touch enterprise clients and agencies.
- Advanced troubleshooting for WordPress and platform-related issues.
- Advanced troubleshooting for WordPress performance issues.
- Communicating and working with other teams and disciplines within Pressable & Automattic.
- Interacting with existing and potential customers by responding to WordPress- and platform-related inquiries through email-based tickets and live chats.
Technical Support Engineer – Devices (Middle East)
About the job
Eaton is currently seeking a new Technical Support Engineer – Devices (Middle East) colleague.
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
Wat You’ll Do
The Devices product portfolio has global market leading sales in Intrinsic Safety, Industrial Networks, Surge Protection, HMI, Signalling and Phones applications with a revenue value of circa $136m. The product lines are of key strategic importance, supporting Eaton’s digitalisation and energy transition focus.
As a Technical Support Engineer you will be the first contact for Devices product customers to help them with application questions, product issues and requests for general support, and will work with the sales representative as well as peers within the Technical team and the PLMs/APLMs to deliver the product line objectives.
Account Executive
JOB OVERVIEW
ThreatLocker is looking for a talented and ambitious ‘hunter’ software Account Executive that thrives in a fast-paced startup sales environment.
The successful candidate will play a key role in achieving our customer acquisition and will be part of our rapidly growing sales team with multiple career paths available.
As an Account Executive you are responsible for but not limited to:
- Working with sales leadership to develop a sales plan and target list of accounts to penetrate, leveraging sales intelligence tools as needed
- Using our CRM to build your sales pipeline.
- Focus and commitment to crushing your outbound campaign targets
- Meeting / exceeding weekly and monthly performance targets
- Outbound with the phone, email, and social media activities to thoughtfully engage potential prospects
- Regularly engage with account execs and sales & marketing leadership to discuss market feedback and learnings in order to refine your elevator pitch and target account lists.
REQUIRED QUALIFICATIONS
- Minimum of two years of outside sales experience; B2B sales preferred
- Arabic and English speaking, preferred
- Experience in software-centric in SDR or BDR positions, preferred
- Proficient in identifying and engaging MSP or MSSP leads and in high volume outbound prospecting
- Experienced in CRM (Salesforce, Sugar, etc.) to build and maintain pipeline
- Effective oral and written communicator
- Startup experience, preferred
- Highly organized and adaptable to a dynamic work environment
Account Executive
What you’ll need:
- Bachelor’s degree in Marketing, Advertising, or any other related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with a proactive and positive approach.
- Excellent time and project management abilities, with a focus on attention to detail.
- Proven ability to manage multiple assignments while meeting deadlines.
- Experience in agency account management (full-time or internship) is a plus.
- Able to work well within a team.
- Strong problem-solving, initiative taking and adaptability skills.
- Curious, go getter, and eager to learn.
Senior Account Executive (Arabic Speaker)
About the Role
We are looking for a Senior Account Executive (Arabic speaker) with expertise in Influencer Marketing campaigns to build and manage influencers, keeping the relationship with the content creators when needed and ensuring the campaigns will be delivered according to the assigned deadlines. As well as manage client relationships ensuring that the projects run smoothly and achieve their potential.
Objectives of this Role
Specifically, the role will encompass the following key deliverables:
- Researching, contacting, negotiating and liaising with content creators
- Creating campaign content guidelines for client presentations
- Using your skills to contribute ideas to internal brainstorm sessions
- Liaising with the assigned clients on a day-to-day basis, balancing their expectations with the execution of creative work
- Attending client meetings with senior managers and inputting into same
- Day to day client management, focusing on delivery of the campaign, influencer content approvals and reporting mainly
- Communicate Clients needs/objectives/feedback to the team
- Manage multiple projects at the same time
- Completing projects to a specific schedule
- Working on the report to analyse campaign performance
- Maintain accurate records of meetings, decisions and next actions/steps, generating accurate reports and status notifications
Skills and Qualifications
- Arabic speakers
- Bachelor Degree in Marketing, Digital or relevant degree
- 3/4+ years of experience on managing clients and projects on a daily basis
- 3/4+ years of experience in influencer management
- Strong interpersonal and communication skills
- Strong attention to detail and excellent time management skills
Operations Manager
Job Description
We are looking for a Operations Manager in Dubai with a minimum of 5 years of professional experience in managing operations and administrative processes. This role offers an excellent opportunity for a motivated professional seeking a dynamic role within a growing and ambitious company.
This fast-paced role offers an excellent opportunity to work on direct administration function, HR, policies, procedures, government authorities and internal communication.
Responsibilities:
- Ensure the smooth running of an office on a day-to-day basis
- Oversee general office operations, supporting and coordinating with the operations team in Dubai
- Greet visitors, answer incoming phone calls, and provide world-class service to employees and customers
- Organize company events or conferences and provide marketing and communications support
- Establish and maintain supplier relationships for various operational departments (IT, marketing, HSE
- Oversee office maintenance and ISO audit in London
- Manage onboarding and offboarding processes, including IT equipment setup, payroll liaison, and exit interviews
- Handle additions to medical and life insurance, including processing employee endorsements (additions, deletions, amendments).
- Establish a local network of suppliers
- Liaise with government authorities in London, renew licenses and insurance and manage government portals
The ideal candidate fits the below profile:
- Bachelors degree in Human Resources, Business Administration, or equivalent
- Adaptability, enabling the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
- Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
- 5 years of experience managing an administrative function
- Familiarity with business and financial
