IT Support Engineer
Experience: 2 – 8 yrs. | Opening: 2
Education:Bachelors in Computer Application, Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality: Any Nationality
Industry Type:Industrial Products / Heavy Machinery
Salary: AED 3,000 – 3,500 ($811 – $946)
Gender: Male
Functional Area:IT Software Aug 7,2024
- Minimum 2 Years of Hands-on experience on deskside support
Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
Good written and verbal communication skills
Printers, IP Phone hands on experience - Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities. ITSM tool – Basic knowledge on usage of ITSM tool, ITIL Processes
Basic understanding of IP protocols, Office 365 - Google Suite (Workspace) Administration experience.
- Responds and resolves all assigned calls within prescribed SLA.
- Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
- Complies with the service levels pertaining to end user support.
- Works with third parties to resolve various technical issues.
- Updates Call Management System, clearly specifies progress and resolution details.
- Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.
Desktop Support Engineer
Full job description
Responsibilities:
- Installing and configuring client computer systems.
- Responding to client IT support requests.
- Offering solutions that meet the needs of the client.
- Resolving support requests and service tickets.
- Delivering application and technical support to end users.
- Providing technical support on-site or via remote-access systems.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Identifying, diagnosing, and rectifying any issues with computer hardware, software, services, and applications.
- CCTV Cameras troubleshooting and installation.
- Router and Access Point configuration and troubleshooting.
IT Support Engineer
Location-Dubai
Full job description
The company are looking for someone who has experience maintaining IT systems and IT infrastructures.
RESPONSIBILITIES
- Install, configure and maintain computers, networks and/or other IT related equipment and devices
- Provide software and hardware support to our employees both in-office and remotely
- Take ownership and resolve internal issues and requests to completion
- Take charge and action the IT on/off boarding process to ensure a smooth start date
- Escalate IT issues to the external IT service provider where appropriate
- Manage the ticketing systems
- Maintain IT assets & inventories
- Write and update user instructions and document changes
- Be involved in project work and responsible for tasks
- Support the management of all Office 365 licensing and reporting (mailbox size/traffic)
ITSM Specialist
Full job description
Company Description
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
Responsibilities:
- Demonstrate expert knowledge on ITIL-based service delivery
- Owns organizational transformation efforts as related to ITIL implementation across service lifecycles
- Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
- Analyzes existing implementation plans and identifies areas for improvement based on deming model (Plan, Do, Check, Act).
- Works with customers to communicate Asset Management vision and benefits.
- Develops strategies to eliminate gaps in service while improving efficiency and effectiveness , Identifies and removes risks associated with proposed processes.
- Leads configuration and documentation of Service Portfolio and Service Catalog. Develops Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) with stakeholders for each service. Leads efforts to build a Service Management Center of Excellence (COE).
More info – https://ae.indeed.com/viewjob?jk=baf24dbac93e2d59&from=serp&vjs=3
Software Engineer II – Backend (Shopping Tribe)
Full job description
Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Apply – https://ae.indeed.com/viewjob?jk=f02058af6da5d280&from=serp&vjs=3
