Senior IT Desktop Support
Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.
We’re seeking a motivated Senior Technical Support Engineer to provide enterprise-level support for our customers, working closely with them to resolve issues, communicate status, and act as their advocate, all while collaborating with highly skilled technical teams within Dragos.
Responsibilities
- Address customers’ technical requests, triage and solve all customer and team reported issues, ensure speedy resolution
- Communicate status to customers regularly
- Assist with product upgrades
- Be the customer’s internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
- Assist Field Operations to ensure a smooth deployment
- Communicate account status to Technical Account Managers
- Report detection and protocol gaps to Engineering
- Report enhancement priorities to Product Management
- Identify service opportunities & training needs
- Work well both independently and on regional teams
- Identify key areas of improvement for the business unit
- Follow a 1:4 weekend on-call rotation for high-severity tickets
Qualifications
- 4+ years of experience working as a Technical Support Engineer in a similar field
- 2+ years of experience working in the cybersecurity industry
- Working knowledge of Linux (command line)
- Python scripting: intermediate to advanced
- Splunk experience (or comparable SIEM): intermediate to advanced
- Network traffic analysis skills: intermediate to advanced
- AWS or cloud experience preferred
- Experience working with enterprise hardware
- Customer first attitude
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Apply here – https://careers.dragos.com/jobs/2090?mode=apply&iis=LinkedIn&lang=en-us
System Support Engineer
Job Responsibilities:
- Work with a team of engineers & resolve assigned tickets by visiting multiple sites.
- End user support onsite or remote.
- Excellent knowledge on Microsoft operating system.
- Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
- Hands on experience and knowledge of RAID configurations.
- Knowledge on Server Migration for 2012 to 2022.
- Knowledge of troubleshooting IOS & MAC systems.
- Installation & troubleshooting or MS Office products.
- Strong troubleshooting knowledge of Outlook, MS InTunes.
- Strong Knowledge and experience on O365 Management Portal.
- Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.
- Ability to install/configure & troubleshoot various types of printers.
- Ability to configure email accounts, outlook on PC & Mobile devices.
- Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
- Understanding of Windows Servers & Virtualization.
- Hands-on working Knowledge on Active Directory, GPO, DNS / DHCP record updates.
- Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
- Knowledge of Video Conferencing systems.
- Knowledge on CCTV, NVR, DVR configuration and settings.
- Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
- Carry out preventive maintenance as per the scheduled calendar.
- Knowledge on Assets Management, Assets Documentation, IT Infrastructure Documentation, etc.
Job Types: Full-time, Part-time
Pay: AED3,000.00 – AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
IT Helpdesk Specialist
Job Description
The position will require the individual to answer technical questions and accurately record a detailed description of the problem at hand. The Helpdesk Agent will also be responsible for tracking the incident from creation until completion to ensure that the incident has been resolved correctly. In the case that the Help Desk Agent is not able to provide a solution to the problem, she/he will be required to escalate it to the proper group or organization. IT Help Desk Specialist is responsible for Customer Satisfaction through the effective handling of incidents. This opportunity gives an opportunity to work in a dynamic environment coupled with training and substantial growth potential. The environment is a 24X7 challenging environment with many opportunities to support the customer. The Help Desk Agent will provide telephone support for the University functions such as Information system in a volatile education and research environment. Receiving, classifying, registering, monitoring, prioritizing, escalating and following up as a first point of contact on requests for technical assistance from users. Provide users with first-level support and advice on standard requests Solving minor technical hardware and software issues Assisting to the preparation, deployment, maintenance and change of hardware and software in accordance with existing procedures.
Apply – https://jobs.uaeu.ac.ae/Postings/PostingDetails/4202
Senior Technical Support Engineer
Overview:
Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.
We’re seeking a motivated Senior Technical Support Engineer to provide enterprise-level support for our customers, working closely with them to resolve issues, communicate status, and act as their advocate, all while collaborating with highly skilled technical teams within Dragos.
Responsibilities:
- Address customers’ technical requests, triage and solve all customer and team reported issues, ensure speedy resolution
- Communicate status to customers regularly
- Assist with product upgrades
- Be the customer’s internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
- Assist Field Operations to ensure a smooth deployment
- Communicate account status to Technical Account Managers
- Report detection and protocol gaps to Engineering
- Report enhancement priorities to Product Management
- Identify service opportunities & training needs
- Work well both independently and on regional teams
- Identify key areas of improvement for the business unit
- Follow a 1:4 weekend on-call rotation for high-severity tickets
Qualifications:
- 4+ years of experience working as a Technical Support Engineer in a similar field
- 2+ years of experience working in the cybersecurity industry
- Working knowledge of Linux (command line)
- Python scripting: intermediate to advanced
- Splunk experience (or comparable SIEM): intermediate to advanced
- Network traffic analysis skills: intermediate to advanced
- AWS or cloud experience preferred
- Experience working with enterprise hardware
- Customer first attitude
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Network Support Specialist
BridgeWay is currently seeking a dedicated Network Support Specialist to join our dynamic IT team. This role is pivotal in providing technical support and expertise to our clients, end-users, and staff, ensuring robust and reliable network performance.
Responsibilities:
- Assist with administration and operation of all LAN/WAN-related network services according to company policies and procedures
- Coordinating and implementing network configuration and hardware upgrades
- Troubleshooting and resolving LAN/WAN performance, connectivity and related network problems
- Network monitoring and analysis, and performance tuning; troubleshooting network problems
- Participate in the network team that handles day-to-day management of email security and end user cyber awareness training
- Manage and maintain a large wireless infrastructure with other network team members
- Work as a team member with other technical staff to ensure high-quality support services to end users
- Maintain confidentiality with regard to the information being processed, stored, or accessed by the network
- Document network problems and resolutions for future reference
- Other duties as assigned
Additional responsibilities may include:
- Assist personnel of other departments as a computer resource
- Provide on-the-job training to new department staff members
The position of Network Support Specialist requires excellent problem-solving skills, and knowledge of administering and maintaining all the relevant technologies.
Requirements:
- Minimum of two years of network administration experience.
- Fundamental knowledge of networking concepts and hands-on technical troubleshooting capabilities.
- Proficient in managing and configuring network devices, with a strong emphasis on Cisco products.
- Experience with managing firewalls and understanding of security best practices.
- Proven ability to manage and troubleshoot Cisco Call Manager and related VoIP services.
- Familiarity with managing and monitoring network circuits.
- Ability to work independently under minimal supervision and possess exceptional critical thinking and problem-solving ability.
- Experience with server management and monitoring tools.
- Knowledge of IP infrastructure, Active Directory, DNS, and DHCP.
- Cisco, Extreme, or Barracuda hardware experience is highly preferred.
Social Media Coordinator
Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.
Job Description
Social Media Coordinator
As a Social Media Coordinator, you will be responsible for generating content for public awareness and the consistent growth of organic social media channels for the hotel and its management.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities.
What you will be doing:
- Social media channels –
- Responsible for all the social media channels for the hotel including but not limited to — Instagram, Facebook, TikTok, LinkedIn, YouTube, Google, X
- Proactively creating content while managing the scheduling for the different channels for result-oriented outcome.
- Drive optimal scheduling of (2 to 3 social media static posts or reels per week and 1 to 2 stories per day (including reposts)
- Ensure a high-quality, theme based outlook for the social media channels
- Include relevant greeting and celebrations on social media
- Use UTM to track customer journey and strategically place links to prompt conversions
- Perform research on current benchmark trends and audience preferences
- Responsible for influencer management and maintaining hotel’s imagery expectations.
- Understand and read channel insights and be extract reports on channel performances
- Accountable for maintaining the integrity of Accor, Swissotel and Swissotel Al Ghurair brand, the position is responsible for all its social media identity.
- Content creation and management –
- Independently plan, schedule and manage photoshoot, video shoot and reels as per the hotel’s social media strategy.
- Design relevant mood boards for the in-house content creation projects.
- Work hands-on with designing tools (like Canva, Adobe) to create content adhering to the brand and hotel needs.
- Understand and perform basics of photo and video editing
- Responsible for relevant platforms linked on social media e.g. Linktree
- Manage content for the hotel for on-ground assets e.g. – online menus, digital screens, and hotel chat bot — including planning and managing partner content visibility
- Departmental accounting –
- Manage and track accounting responsibilities for the department including, but not limited to purchasing requests, accounting and ledgering.
- Behavioral expectations –
- Clearly understand and align oneself with the brand standards of the hospitality industry and Swissotel Al Ghurair’s culture — and maintain a professional, engaging and friendly approach towards colleagues and guests.
- Collaborate with the marketing team and other departments towards business expectations and objectives as per the established media plans.
- Adhere to the culture of Swissotel Al Ghurair and manage interpersonal relationships with the team.
Qualifications
- Experience in Hospitality Industry is will be an added advantage
- Strong knowledge of branding, identity, typography and photography.
- Excellent attention to detail, project and time management skills
- Ability to multi-task, innovation, and creativity.
- Positive attitude and good communication skills
IT Project Manager – Banking
Job Description
We are currently looking for IT Project Manager – Banking for our UAE operations with the following terms & conditions.
- Certification in Project Management (PMI).
- Minimum 8 years’ experience in in managing IT projects in banking and financial services.
- Training courses and certification in systems technology, management and banking is a plus
Required Special Skills:
- Strong project management skills.
- Strong stakeholder management skills
- Strong analytical, problem solving, decision-making and financial management skills.
- Self-driven with well-developed leadership, motivational and team-building skills.
Essential Duties & Responsibilities:
- Manage assigned portfolio of projects in accordance with the IT Project management methodology to ensure successful execution of the project as measured by set goals and customer satisfaction.
Joining time frame: 2 weeks (maximum 1 month)
Manager, IT – Applications
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
About the role
Are you a tech-savvy, analytical professional, eager to deliver quality business results? Do you enjoy being a problem solver and solutions engineer? The Manager, IT – Applications is responsible for maintaining resort applications and the day-to-day service delivery and operations of the IT operations team, responsible for the delivery of consistent IT support services to Atlantis Dubai and providing service management processes based on the ITIL framework, delivering consistent IT service to the business. You will work with direction from the IT Director, providing strategic direction and guidance, as well as assisting in the management of the 24 x 7 support function across both the hotels. This role will also involve being the point of escalation for all applications related incidents and problems, whilst also managing the staffing schedule for the entire IT team, ensuring adequate coverage across all internal IT functions and across both hotels.
Another key aspect of this role will be to lead system installations and be responsible for managing project timelines to ensure a smooth transition to the new system and minimise post-installation support requirements. You will also be responsible for the performance management of direct reports and assist in the selection of talent and succession planning process, whilst also appropriately managing resources in accordance with business demands and building a customer focused approach to the delivery of IT Services and technical support.
In this role, you will coach, mentor, motivate and supervise IT team members and contractors, and influence them to take positive action and accountability for their assigned work.
About you
The ideal candidate must have 3-4 years’ experience working at a similar level within an IT applications environment, within a 5* hotel/resort, and have experience managing a team, supporting large, converged IT services within a hospitality environment.
You will have a firm understanding of IT processes and administrative tasks, a strong understanding of IT process and administrative tasks, IT service delivery and ITIL Framework, strong knowledge of technical support based on Microsoft’s platform – Desktop and Server, and strong knowledge supporting applications and integrations, plus experience managing vendors.
Ideally, you will also have a diploma in Computer Science or a related field, and a Microsoft Certification or equivalent / ITIL Certification and or CobIT.
- Company: Atlantis Dubai
- Employment Type: Full Time
- Education Level: Bachelor
- Experience: 3 Years
- Job Type: IT
IT Engineer
Established in 2004, Amber Interiors is recognized as one of the most sought-after contracting companies in the UAE. With a focus on pleasing design and secure technical detailing, Amber produces interiors ranging from small-scale retail extensions to palatial residences and 5-star hospitality projects. Their ability to interpret design concepts to produce unique & and dramatic interiors has made Amber Interiors one of the most trusted names in the interior contracting business.
Role Description
This is a full-time on-site role for an Information Technology Support Specialist located in Dubai. The Information Technology Support Specialist will be responsible for providing technical support, troubleshooting, and help desk support for desktop computers and other information technology systems.
Qualifications
- Technical support, troubleshooting, and help desk support skills
- Experience with desktop computers and other information technology systems
- Ability to diagnose and resolve technical issues
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to work independently and as part of a team
- Associate’s degree in Information Technology or related field
- Relevant certifications such as CompTIA A+,CCNA, and ITIL are a plus
- Knowledge of IP cameras and Phones.
Job Type: Full-time
Pay: AED3,000.00 – AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
License/Certification:
- CCNA (Preferred)
Network Technician ( IT Help Desk Technician)
Full job description
- Highly experienced in cabling systems and be familiar with the installation of copper and fiber optics cable. To perform network cabling accordingly to enterprise requirement.
- Good knowledge about Microsoft Windows OS and troubleshooting skills
- Rack mounting, access point mounting, dressing and labelling of cables.
- To carry out tests and troubleshoot of network cables using tools
- Preventive maintenance and repair in branch office, performs routine maintenance of structured cabling systems
- Manage and maintain exact inventory for parts, tools, and supplies.
- Documenting all cable related jobs and updating with team lead
- CCBA, N+ certification will be an added advantage.
- Knowledge about IP Telephony and Wi-Fi
Applicant who could join immediately would be preferred.
Job Type: Full-time
Pay: Up to AED4,000.00 per month
IT Fresh Grad Engineer
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Do
- Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
- Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
- Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
- Engage and interact with internal team – project managers, pre- sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
- Understand and communicate the financial and operational impact of any changes
- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
- Empower the customers through demonstration and presentation of the proposed solution/ prototype
- Maintain relationships with customers to optimize business integration and lead generation
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
- Engage with delivery team to ensure right solution is proposed to the customer
- Periodic cadence with delivery team to:
- Provide them with customer feedback/ inputs on the proposed solution
- Review the test cases to check 100% coverage of customer requirements
- Periodic cadence with delivery team to:
- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
- Deploy and facilitate new change requests to cater to customer needs and requirements
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
- Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
- Use data modelling practices to analyze the findings and design, develop improvements and changes
- Ensure 100% utilization by studying systems capabilities and understanding business specifications
- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
- Support Project Manager/ Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
- Ensure Customer Satisfaction through quality deliverable on time
- Build domain expertise and contribute to knowledge repository
- Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
- Write whitepapers/ research papers, point of views and share with the consulting community at large
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
E-Com Coordinator Cum IT Coordinator
Key Responsibilities:
- Oversee daily operations of the e-commerce platform, quotations are accurate and timely delivery.
- Manage product listings, including descriptions, pricing.
- Monitor website performance, traffic, and sales metrics, providing regular reports to management.
- Handle customer inquiries and complaints related to e-commerce, ensuring a high level of customer satisfaction.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Collaborate with inventory and logistics teams to ensure accurate order fulfillment and timely delivery.
- Provide technical support and training to staff as needed.
- Implement and manage IT projects to enhance operational efficiency and security.
- Monitor and maintain the e-commerce website’s backend systems, ensuring optimal performance and minimal downtime.
- Ensure data security and compliance with relevant regulations.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, E-commerce, or a related field.
- 1 or 2 year experience in e-commerce management and IT coordination.
- Strong understanding of e-commerce platforms.
- Proficiency in IT systems and networks, with a solid understanding of data security practices.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong organizational skills and attention to detail.
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Preferred Skills:
- Familiarity with data analysis tools and techniques.
- Knowledge of website development and maintenance.
- Project management skills and experience.
Job Type: Full-time
Pay: From AED3,500.00 per month
IT Procurement Intern
Franco Pinto and its affiliated companies are at the forefront of IT and Network Solutions, providing cutting-edge technology and services. We pride ourselves on innovation and excellence, with a global presence that spans several countries. Join us to be part of a team that is shaping the future of technology
Job Description
We are seeking a motivated IT Procurement Intern to join our team. This internship offers hands-on experience in IT procurement processes and vendor management within a dynamic and innovative IT company. As an IT Procurement Intern, you will assist in sourcing, purchasing, and managing IT hardware, software, and services, ensuring cost-effectiveness and quality standards.
**Responsibilities:**
- Assist in sourcing and evaluating IT vendors and suppliers.
- Support procurement activities for IT hardware, software, and services.
- Coordinate with internal teams to understand IT requirements and specifications.
- Help negotiate pricing, terms, and contracts with vendors.
- Track orders and ensure timely delivery of IT products and services.
- Maintain accurate records of procurement activities and vendor communications.
- Assist in vendor performance evaluations and relationship management.
Qualifications
Currently pursuing a degree in Business Administration, IT Management, or related fields.- Strong interest in IT procurement, supply chain management, or vendor management.
- Excellent organizational and communication skills.
- Ability to work effectively in a team environment and manage multiple tasks.
- Proficiency in Microsoft Office Suite.
Additional Information
Gain practical experience in IT procurement within a global IT solutions company.
- Opportunity to work closely with experienced IT procurement professionals.
- Hands-on training and mentorship in procurement processes and vendor relations.
Digital Project Coordinator
Axios are seeking a highly experienced, motivated and detail-oriented Digital Project Coordinator with 3+ years of experience to join our dynamic team.
The ideal candidate will assist in planning, executing, and finalizing projects according to strict deadlines and within budget.
This role offers an excellent opportunity to grow your project management skills in a supportive and fast-paced environment.
Duties and Responsibilities
Enhance Team Efficiency:
- Collaborate with cross-functional digital team members to understand their workflows and challenges while fostering a collaborative and transparent work environment.
- Enhance both individual and team effectiveness by providing education to digital team members on project management best practices, including task prioritization, follow-up, time management, and meeting deadlines.
Create a Centralized Project Management Structure:
- Develop and implement a centralized project management structure.
- Regularly update and maintain the project management system to reflect the current status of all projects.
- Ensure all ongoing projects are documented, maintained up to date and accessible to the relevant team members.
- Act as a central point of contact for project-related inquiries and updates.
Provide Leadership and Drive Communication:
- Facilitate regular check-ins and status meetings to ensure alignment and visibility.
- Provide regular reports to the Digital Consultant on project status and progress.
- Communicate effectively with team members and stakeholders to ensure clarity and alignment on project goals and timelines.
Additional Duties as required
Relationships
- Report to the Digital Consultant
- Develop good relations across all levels in Axios, as well as clients and key stakeholders
- Maintain on-going and frequent communication with Project Team Leaders including Axios regional and global staff
Competencies
- Concern for order and quality
- Communication and transparency
- Strong Attention to Detail
- Solution and result-orientated
- Planning & Scheduling
- Adaptability and flexibility
Educational Background and Experience
- Masters or Bachelor’s Degree level education in Business Administration, Management or Digital
- 3 years professional experience in Digital, ideally within a Healthcare environment
- 2-3 years Project Management experience
- Certification in project management (e.g., CAPM, PMP) is a plus but not required.
- Full understanding of project management principles and methodologies
- Knowledge of industry standards and best practices.
- Experience with project management software (e.g., Asana, Trello, Jira)
- Native level command of both spoken and written English
- Advanced or Fluent level of Arabic
- Strong competency in Excel, PowerPoint and the full MS Office Suite
Accountant & Administrator
Job description
- Must be knowledgable with Quick Books
- Must know how to file VAT in Dubai
- Must know all PRO and issuing visa’s
- Book keeping of all accounts
- Monitoring daily communications and answering any queries.
- Preparing statutory accounts.
- Ensuring payments, amounts and records are correct.
- Working with spreadsheets, sales and purchase ledgers and journals.
- Recording and filing cash transactions.
- Controlling credit and chasing debt.
- Invoice processing and filing.
- Processing expense requests for the accountant to approve.
- Bank reconciliation.
- Liaising with third party providers, clients and suppliers.
- Updating and maintaining procedural documentation.
- Ability to work as part of a team and take direction accurately.
- Analytical thinker and problem solver.
- Competent IT skills, particularly proficiency with spreadsheet software.
- High level of accuracy.
- Extremely organised in a manner that is easily read by others.
- Trustworthy and discreet when dealing with confidential information.
- Administrative skills.
Job Type: Full-time
Pay: AED4,000.00 – AED4,200.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Accounting: 4 years (Preferred)
License/Certification:
- UAE Driving License (Required)
Application Deadline: 27/12/2022
Job Type: Full-time
Pay: AED3,000.00 – AED4,000.00 per month
Application Question(s):
- How many years of experience do you have in Dubai as an accountant?
- Do you have experience in PRO services? Like making visa’s for employees?
- Do you know how to use quickbooks?
IT Officer
ROLES & RESPONSIBILITIES:
· To set up workstations, diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems.
· Organize and schedule upgrades and maintenance without deterring employees from completing their work.
· To maintain Server, Virtual Machines and End point security and implementing automated patch update services and data security controls like encryption.
· Securing Network by a VPN and connecting remote offices to access the company databases
· Assist in developing new strategies and IT procedures to increase efficiency, enhance workflow and improve employee satisfaction.
· Follows emergency plans for equipment, power, or security failures when necessary and protects data and security.
· To coordinate with all departments and identify computer or network equipment shortages, take quotations from different vendors and place orders after the approval.
· To oversee local and wide area network.
· Work on servers, Endpoints and Handheld devices Hardening by implementing Hardening Policies.
· Hosting various applications on cloud via Cloud Computing.
· To make the network physically segregated and make network clear access control and segregation architecture.
· To implement new and innovative practices and perform any other relevant tasks assigned by the management.
Job Types: Full-time, Permanent
Pay: AED3,500.00 – AED4,000.00 per month
License/Certification:
- Driving (Preferred)
IT Sales Executive
The Role
Looking for candidates for the position of *IT Sales Executive* in the field of mobility, scanning, barcoding & POS with all related Accessories and Consumables. Cold Calling and providing the sales team with a Customer Information report. Roles & Responsibilities • Establishing, developing and maintaining business relationships with current Suppliers and Clients • Setting up Appointments with the Prospect/ Client for the Sales Team • Generate new business for the company’s products and services. • Creating and Sending Proposals based on the requirement of the client/Prospect • Maintaining a Track of demo Units issued by you and being responsible for them • Providing full support to the admin team. • Analyse market potential • Make regular contacts and business visits and conduct client presentations if required. • Assisting in resolving customer satisfaction issues as needed • If required, to travel to the clients place to initiate, continue or close a sale deal • Basically, be responsible for the complete sales Cycle from • The Lead generation, • Lead evaluation • Converting Leads to prospects, • If required, conducting POC • Generating and Presenting the Proposals for the said Equipment/Service, • Negotiating, • Finalizing the Sale and • Coordinating with the delivery team to ensure the delivery of the committed Equipment/Sale, • Coordinating with the Back office to ensure Invoicing for the deliveries as well as • Collection of the Invoices so generated and provided to the Customer. • Daily and Weekly reporting as well as attending and Passing online Courses conducted by the principals on a periodic basis
Requirements
Minimum 1 year of work experience in Sales Experience in UAE/ GCC is preferred. Driving License is preferred Good Communication skills Education – minimum Graduation required Candidate should be willing to travel from the Office within UAE / GCC for Sales related work. and other activities of the organization.
About the company
AURA Systems is a multifaceted technology solutions provider with cutting-edge technical expertise. A driven, dynamic enterprise not limited by a particular technology, product, or brand, AURA Systems is identified by its unparalleled capability to provide holistic solutions tailor-made to meet customer business needs. AURA Systems guiding principle is that the right technology can help realize varied business goals, and therefore, it assists customers achieve strategic business initiatives with its solutions. AURA Systems delivers high-quality solutions in varied specialized dimensions of Mobile Application, RFID Systems, and GPS-based Productivity Systems among others. At AURA Systems, the goal is not only to provide the best possible solution, but also to extend post sale support for smooth functioning.
Senior IT Desktop Support
Main Purpose:
The successful applicant will be required to provide effective and skilled IT assistance across the region and will be reporting directly to the Regional End user Support manager. The successful applicant is responsible for supporting and maintaining of all IT-related hardware/software across the region with a primary focus on the base office as well as Supporting and assisting in the maintenance of all IT Infrastructure – Including but not limited to CCTV, UPS/Backup Power, Mobile Phones, Wireless devices installed onsite. The position provides exposure to a broad range of IT-related projects and activities with a fresh and dynamic team.
Knowledge Skills and Abilities, Key Responsibilities:
- 7-10 years’ experience a computing qualification (degree or similar) in providing End User IT Support with-in a high-pressure environment. Financial services/trading floor end user support experience would be advantageous
- Strong communication and customer service skills across all levels of an organization. Proven ability to support end users on all levels, as well as collaborate with all levels of IT staff.
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.
- Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
- Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
- Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
Experience:
- 7-10 years’ experience a computing qualification (degree or similar) in providing End User IT Support with-in a high-pressure environment. Financial services/trading floor end user support experience would be advantageous.
Ability to demonstrate the following:
- Strong communication and customer service skills across all levels of an organization. Proven ability to support end users on all levels, as well as collaborate with all levels of IT staff.
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.
- Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
- Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
- Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
Duties/Areas of Responsibility:
The position will involve but is not limited to the following areas of responsibility:
- Diagnose and resolve day to day technical issues
- Promptly Escalate IT issues to the Regional End User Support Manager where necessary
- Responsible for managing Inventory and champion stock control.
- Provide remote support to users in other regions.
- Undertake small to medium-sized IT projects as instructed by the Regional End User Support Manager.
- Provide End User and server support throughout EMEA.
- Support and maintain Server, Network and Server room under instruction from global teams
- Setting up and configuring new equipment in line with business expectations
- Adhere and actively work to maintaining global IT standards
- Provide effective basic user training and new user inductions.
- Install and troubleshoot authorised software.
- Ensuring security and upgrades are applied correctly and kept up to end user equipment.
- Antivirus installation on all end User equipment
- Responsible for logging and tracking warranty repairs
- Reporting faults and maintaining records on server and site outages.
- Completing internal user/desk moves including peripherals and printers.
- Patching of network and phones
- Ensuring neat and well-maintained Desks, Meeting, patch and server rooms.
- Ensure all IT equipment in meeting rooms are neat and functional state.
- Complete daily site checks
- Submit weekly reports to the Regional End User Support Manager.
- Requesting and tracking of IT purchases.
- Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment
Other:
- Prepare documents, meeting materials and correspondence
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the Regional End User Support Manager
- Assist with weekend on call support as and when required or as assigned by the Regional End User Support Manager
- Add i t i ona l r espons i b iliti e s a s r eques t e d b y t h e Regional End User Support Manager
- Work extra hours to meet deadlines, as required and where reasonable
- Provide assistance as required to the Regional End User Support Manager
- Provide assistance and support to colleagues in IT-related matters
- Ensure that a high level of customer service and support is provided to all internal and external customers
