Full job description
(24004HW)
United Arab Emirates-Abu Dhabi-Abu Dhabi | Full-time | Permanent | Flexible Working Times
COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 11 consecutive years until 2023.
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.
To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en
ABOUT THE ROLE
To provide initial set-up and on-going user support for all Front End Services (FES), including hardware and software covering DHL Abu Dhabi HUB & Dubai south area.
To provide first level support for all FES Services.
To be responsible for tickets dispatched to the UAE Abu Dhabi & Dubai South area, ensuring correct categorisation and timely delivery.
To ensure that all DHL Security requirements and legal obligations regarding software licensing are communicated to the IT Services Manager.
To maintain/manage IT Infrastructure as per DHL standards and ensure have DR plan in place.
YOUR TASK
To deliver the configured machine to the user, connect to the network and ensure that the user is satisfied with the service provided.
To provide the user with basic training to utilize the PC or operations equipment and avoid future problems.
To respond with the appropriate degree of urgency to problems and requests from the Service Desk for user support.
To respond to requests for equipment set up for meetings and presentations.
To participate in country projects with an IS element as and when required.
To support all Field deployed IT equipment within UAE department.
Provide server and other equipment set-up support to Abu Dhabi & Dubai South area projects with an IT element.
To maintain all Services and hardware at agreed operational performance levels.
To resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor.
To set up personal computer for both hardware and authorized software.
To ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc
To ensure that all personal computers have installed with DHL Standard OS, with the latest anti virus software and that all automatic updates are being installed in a timely manner.
Plan, deploy and commission new servers / workstations including installation of relevant OS and software to handle increasing business and an expanding user base within the context of relevant MEA policies and procedures.
Plan and deploy software while maintaining asset management, security policies and agreed standard operating environment
YOUR PROFILE
- 5 years experience in a technical support role
- Degree in Information Services / Business (or equivalent)
- Communication skills in English both spoken and written, other languages is an advantage
- Technical expertise in
o Personal computer set up and preparation for use both hardware and software
o 1st Level hardware and software troubleshooting
o Server set up and preparation for use (hardware and software)
o IBM / Intel compatible PC hardware configurations
o Windows 10/11 operating systems
- Support of standard desktop applications such as
o Microsoft Office 365, Outlook, Visio, etc.
o TCP/IP, SMTP, DNS, DHCP, AD
o Internet technologies
o Zebra Scanners
o Network Printers
Posting Legal Entity DHL Worldwide Express (Dubai) LLC
